Dimithra Shalu Ardesh Kumar
Noble Park,VIC
Summary
Dedicated and enthusiastic hospitality professional with 5 years of experience in customer service and hospitality. Skilled in creating memorable guest experiences and maintaining high standards of service. Demonstrated ability to manage guest relations, resolve conflicts, and collaborate effectively with team members. Experienced in diverse roles within restaurants and aged cares, showcasing a strong ability to excel in various environments.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
MKS Ashwood
04.2020 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Commis Chef
General Public Dingley
02.2023 - 02.2024
- Prepare a wide variety of steak, chicken and pork dishes to customer specifications
- Preparing bulk preps as per the standard recipes
- Ensure compliance with all health and safety regulations within the kitchen area
- Prepare and present the food in a timely manner.
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Assisted in training new staff members on kitchen procedures and best practices, fostering a supportive team environment.
- Planned and directed high-volume food preparation in fast-paced environment.
Food Service Attendant (Casual)
Calvary Bonbeach
04.2022 - 01.2024
- Preparing Salads & Sandwiches
- Cleaning and maintaining kitchen area & equipment
- Provision of meals in accordance with diet requirements
- Quick and efficient serving of food and meals at appropriate temperatures to the residents.
Cook Grade 3
Australian Venue Co. "Golden Gate Hotel"
02.2022 - 05.2023
- Assisting the Head Chef and Sous Chef in creating menu items, and recipes and developing dishes.
- Maintained well-organized mise en place to keep work consistent.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
Cook Grade 3
Australian Venue Co. "Hopscotch Melbourne"
04.2021 - 02.2022
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Kitchen-hand/ Food and Beverage attendant
Machan Nights Dandenong
06.2019 - 03.2020
- Assist with preparing food
- Wash dishes & utensils
- Retrieve food items as requested by chef
- Ensure the working areas are maintained clean
- Serving food to the customers.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
Education
Diploma - Hospitality
Front Cooking School
Melbourne, VIC03.2022
Certificate IV - Commercial Cookery
Front Cooking School
Melbourne, VIC03.2021
Certificate III - Commercial Cookery
Front Cooking School
Melbourne, VIC03.2020
Skills
- Workplace Safety
- Hospitality Industry Knowledge
- Food Safety Compliance
- Guest Relations
Skillseducation
- Front Cooking School - Present (Australia) 2020- 2022
- Commercial Cookery Certificate III
- Commercial Cookery Certificate IV
- Diploma in Hospitality Management
- Advanced Diploma in Hospitality Management (Present)
- Victoria University (Australia)2019
- Bachelor of Exercise Science (Clinical Practice)
- Pathe Global Campus (Sri Lanka) 2016-2018
- Higher National Diploma in Health & Rehabilitation
- American Higher National College, Sri Lanka
- Certificate Level in Introduction to Teenage Psychology 2016
- Negombo South International School, Sri Lanka (2003-2016)
- IGCSE & GCSE 2014/ AS 2016
Personal Information
Date of Birth: 04/02/1998
References
- Hopscotch Melbourne, Sous Chef, D Hamshan, 0491389684
- Calvary Bonbeach aged care, Team leader, P Sivalingam, 0426427470
Timeline
Commis Chef
General Public Dingley
02.2023 - 02.2024
Food Service Attendant (Casual)
Calvary Bonbeach
04.2022 - 01.2024
Cook Grade 3
Australian Venue Co. "Golden Gate Hotel"
02.2022 - 05.2023
Cook Grade 3
Australian Venue Co. "Hopscotch Melbourne"
04.2021 - 02.2022
Front of House Supervisor
MKS Ashwood
04.2020 - Current
Kitchen-hand/ Food and Beverage attendant
Machan Nights Dandenong
06.2019 - 03.2020
Diploma - Hospitality
Front Cooking School
Certificate IV - Commercial Cookery
Front Cooking School
Certificate III - Commercial Cookery
Front Cooking School
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