Dimitra Polyzois
Kingsgrove,NSW
Summary
Dynamic customer service professional with a proven track record in enhancing sales and customer satisfaction. Skilled in stock control and fostering strong relationships with both staff and management. Demonstrated ability in training staff and optimising merchandising to maximise appeal.
Overview
23
23
years of professional experience
Work History
HYPOXI Coach
Fernwood Women's Gym
11.2023 - Current
- Inspiring and supporting clients throughout their weight loss journey to reach their goals.
- Overseeing the daily operations of the HYPOXI studio.
- Building and maintaining strong relationships with other coaches.
- Training new coaches.
- Implement marketing strategies and boosting membership numbers.
- Conducting one on one sales consultations with potential clients.
- Following up on leads generated through social media.
In Store Merchandiser
Simson Cards
05.2019 - 02.2024
- Servicing department stores and independent retailers.
- Liaising with store management for set ups and allocation of additional space for displays.
- Customer assistance.
- Placing orders and putting filling orders when they are received.
- Setting up seasonal displays: Valentines Day, Mother’s/Father’s Day, Easter and Christmas. Merchandising all stock to maximise sales and following a colour spectrum.
- Conducting stock relays.
- Boxing up and crediting stock.
- Completing daily reports.
Merchandiser and Sales Ambassador
SPARFACTS
09.2018 - 04.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Ensuring the clients products are well represented at store level.
- Implementing planograms.
- Complying with store and client requirements.
- Developing long term relationships with store personnel.
Administrative Assistant
Polycorp Services
01.2010 - Current
- Running family business.
- Enduring quotations and invoices are sent in a timely manner.
- Following up on leads.
- Liaising with clients.
- Purchasing materials.
- Accounts payable.
- Running social media pages.
Retail Store Owner
Self Employed Web
09.2011 - 12.2015
- Ran a web based business through eBay.
- Created an online store and was responsible for purchasing stock.
- Photographing merchandise for listings.
- Creating detailed descriptions to appeal to a wide demographic of buyers.
- Monthly stock control.
- Liaising with wholesalers.
- Liaising with customers regarding the specifics of an item.
- Daily posting of sold items and customer feedback.
Operations Manager
Target
11.2003 - 06.2004
- Responsible for recruiting and training new staff- interviews/selection/induction (one on one and group)
- Reference Checks.
- Terminations.
- Implementing harassment policies.
- Conflict resolution.
- OHS audits and implementation.
- Administrative duties.
- Adhering/ controlling the company expense register.
- Organising and conducting store stock take.
- Overseeing cash office function and weekly payroll.
- Signing off on staff and management rosters.
- Coaching and mentoring of all staff and managers.
- Loss prevention strategising.
Customer Service Sales Assistant
Target
03.2002 - 11.2003
- Extensive experience in cash handling and credit and eftpos transactions.
- Handled customer complaints and queries through face to face interactions and via the running of a busy switchboard.
- Stock control.
- Daily maintenance of the sales floor.
- Assisting the Human Resources Manager.
- Duties in office administration.
- Training new staff members.
- Assisting the register supervisor and relieving her breaks.
- Planning a weekly roster.
- First aid representative.
Education
High School Diploma - undefined
Kingsgrove North High School
Sydney, NSWSkills
Customer service
Liaising with staff
Implementing marketing strategies
Building and fostering relationships with clients
Building relationships with management
Negotiating space and location allowances
Relays
Stock control
Merchandising products to maximise appeal and sales
Recruiting and training new staff members
Implementing OHS standards
Conducting monthly audits
Coordinating staff and management meetings
Office administration
Organising and overseeing stocktake
Implementing loss prevention policies and strategies
Timeline
HYPOXI Coach
Fernwood Women's Gym
11.2023 - Current
In Store Merchandiser
Simson Cards
05.2019 - 02.2024
Merchandiser and Sales Ambassador
SPARFACTS
09.2018 - 04.2019
Retail Store Owner
Self Employed Web
09.2011 - 12.2015
Administrative Assistant
Polycorp Services
01.2010 - Current
Operations Manager
Target
11.2003 - 06.2004
Customer Service Sales Assistant
Target
03.2002 - 11.2003
High School Diploma - undefined
Kingsgrove North High School
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