Dimitra Tsolakis

To partner and consult with an assigned group of Owner/Operators to maximise sales, QSC, profit, and people development with the purpose of maximising business potential for the Owner/Operator and the organisation.

· Actively protect the McDonald’s Brand by ensuring critical McDonald’s standards are met for QSC, people minimums, workplace safety practices and sanitation standards

· Take action as required to identify and rectify any matters that my impact on the integrity of the Brand Hold Owner/Operators accountable to maintain Brand Standards and the highest levels of execution

· Use the various resources available to identify opportunities and threats for Owner/Operators and restaurants and make recommendations to assist in building a business plan that optimises market potential

· Advocate for the Company and the Owner/Operator, ensuring both points of view are clearly communicated Identify priority Owner/Operators’ and/or restaurants and consult to initiate and recommend improvement transformations

· Assist in creating insights or new ways of looking at the business to drive success Under direction of the Franchise Manager organize and conduct the Owner/Operator Review process according to requirements, provide recommendations for growth and revise status to the Franchise Manager

· Advise the Owner/Operators’ in developing and executing reinvestment plans annually to include opening new restaurants, rebuilds, remodels, equipment purchases etc.

· Advise Owner/Operators in strategic business initiatives, reinvestment, capital spend and organisational structure Utilise the Brand Standards Visit process to further assess growth opportunities

· Recommend the assistance of Regional Support Staff including construction, controllers, real estate, human resources, training etc.

· As appropriate Assist in the training and development of assigned registered applicants (RA) Assist in implementing policy and procedure changes instigated by various Departments

· Ensure that Owner/Operator has understanding and the ability to operate and maintain a financially viable business

· Maintain a thorough understanding of Workplace Health and Safety responsibilities and procedures and consult with Owner/Operator to ensure they are enforced at all times

· Actively work with each Owner/Operator to diagnose and provide recommendations to improve the results of restaurant departments and create long-term restaurant objectives

· Coordinates implementation and execution of new initiatives and processes within their markets

· Proactively maintain a strong understanding of new platforms, products and initiatives and provide advice in successful implementation

· Works with Owner/Operators to ensure there are active and relevant local Marketing Plans for each restaurant

· Conduct additional help and support visits as required

· Conduct hospitality visits in line with set targets

Operations project lead of various national marketing initiatives, including the development of training materials for efficient and effective restaurant launches. Working with key stake holders to develop procedures to be implemented at a restaurant level. Lead and monitor execution of restaurant operations and sales trials, manage relationships with licensees and corporate departments.

• Ability to build relationships and influence various stakeholder groups
• Excellent written and verbal communication skills day to day and published materials
• Presenting and facilitating operational procedural training in regional and national forums
• Consulting with stakeholders on various projects including internal departments and suppliers
• Facilitating the Implementation and Deployment team, a functional team of department representatives that are fundamental in the execution of launches
• Analysis of data, reporting and providing recommendations to leadership
• Managing numerous projects at a time, while meeting strict deadlines and deliverables
• Act as an advocate for our people and restaurants when planning communication and deployment of business initiatives
• Working collaboratively with the brand team and other internal departments such as supply chain, quality assurance and IT to ensure success of tactical plan
• Ability to be flexible and adapt to changing business priorities and executions
• Deployment of new operating platforms and systems, that have significant day to day operational changes to implement
• Facilitated IDT and other business meetings

A QSC Consultant accurately accesses and records the level of QSC in McDonald’s restaurants through the completion of both announced and unannounced Restaurant Operating Improvement Process (ROIP) visits also known as Brand Protection, including Short Operations Reviews and Food Safety Reviews. Assess and evaluates the execution of the People Systems within McDonald’s restaurants.

• Protects the McDonald's brand by ensuring that restaurants meet McDonald's standards in all areas of the business including restaurant Operations, People, Workplace Safety and Food Safety standards
• Completes unannounced Brand Protection visits across all restaurants within the NSW/ACT region
• Communicate the results of the Brand Protection visits with the restaurant, operations consultant/ franchisee, and provides a documented summary for McDonald’s leadership
• Verify the implementation of policy and procedural changes, new promotions and other deployment
• Demonstrate and reinforce leadership behaviours and basic people minimums necessary to gain commitment from Franchisees
• Schedule and complete the People Review on all restaurants (McOpCo and Franchise) within the NSW/ACT region a process whereby you access that all legislative requirements are met
• Ability to communicate, manage and resolve conflicts with key stakeholders in times where the desired outcomes were not achieved
• Conduct shoulder to shoulder consultant training on how to conduct brand protection visits for new peers in the field

A McOpCo (Company Restaurants) Operations Consultant drives sales and profit through strategic management of operations, whilst developing and inspiring the growth of our people. Empowering our people to achieve the business plan through effective leadership, coaching and business planning.

• Leading a team of restaurant managers to deliver outstanding Quality, Service, Cleanliness (QSC) to McDonald’s customers
• Coach and develop all restaurant and department managers on critical restaurant systems and operational standards
• Ensure operational standards that deliver consistently high levels of QSC are met and maintained
• Analyse each restaurant’s sales drivers, creating long term plans to optimise QSC and sales growth and meet business objectives
• Ensure national promotions and new business initiatives are effectively executed by each restaurant
• Ensure that all legislative and McDonald’s people obligations are achieved in all restaurants
• Responsible for restaurant level succession planning; ensuring diversity, equitable decision making and identifying strong future leaders for the business
• Responsible for performance management and development of all restaurant managers.
• Conduct regular communication days with restaurant management teams to provide advice, recommendations and direction on individual performance, personal development and restaurant/department performance