Dimitra, Toula Tyrovolas
Melbourne,VIC
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
32
32
years of professional experience
Work History
Service Officer
Services Australia
Melbourne, Victoria
11.1998 - Current
- Worked within both mainstream and specialised teams, including Change of Assessment, Estimates and Objections and have held different roles.
- Provided top-tier support via direct engagement, telephonic communication, and detailed objection decisions in the form of a report
- Set realistic customer expectations through transparent communication and tailored recommendations.
- Facilitated roadshows for customer engagement
- Recognising and nurturing stakeholder relationship
- Collaborated with Team Leader for prioritizing tasks and allocating work within the team.
- Assessed staff performance through detailed reporting to identify knowledge gaps.
- Facilitated tech updates tailored to team or individual learning needs.
Secondary School Teacher
Omiros College
Brunswick, Victoria
02.1996 - 11.1998
- Identified students' needs and cooperated with other professional staff members to develop solutions for health, behavioral and learning challenges.
- Talked with students needing extra attention and made plans to assist with problems.
- Used school and public library resources to provide extra educational opportunities for students.
- Encouraged critical thinking through dynamic and engaging in-class debates.
- Maintained accurate attendance records and report cards for many students.
- Customized lessons based on students' comprehension levels.
- Designed engaging lesson plans incorporating hands-on activities.
Point of Sale Specialist
Coles Myer Group
Brunswick, Victoria
02.1993 - 11.1996
- Created detailed reports outlining performance issues or successes related to the point of sale system.
- Maintained a high level of customer service at all times when dealing with clients or customers regarding their transactions or inquiries.
- Provided technical support and troubleshooting for point of sale systems.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Analyzed and compared prices against competitors.
- Generated pricing labels from Head Office.
- Updated pricing based on weekly in-store promotions.
Education
Diploma of Education - Diploma of Education
La Trobe University
Melbourne, VIC01-1997
Bachelor of Arts - Social Sciences
La Trobe University
Melbourne, VIC07-1996
Languages
Greek
Professional
Timeline
Service Officer
Services Australia
11.1998 - Current
Secondary School Teacher
Omiros College
02.1996 - 11.1998
Point of Sale Specialist
Coles Myer Group
02.1993 - 11.1996
Diploma of Education - Diploma of Education
La Trobe University
Bachelor of Arts - Social Sciences
La Trobe University
Similar Profiles
Ashish RawatAshish Rawat
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
NATASHA ROBERTSNATASHA ROBERTS
Community Engagement Specialist at Services AustraliaCommunity Engagement Specialist at Services Australia
JOHN NGUYENJOHN NGUYEN
Services Officer at Services AustraliaServices Officer at Services Australia
Rhys GarlandRhys Garland
Service Officer at Services AustraliaService Officer at Services Australia
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School