Dimitri Houliaras

I am a positive, self-motivated, and hard-working individual with a background in customer service as a face-to-face Service Officer within Centrelink. I am seeking stability and career progression within a well-respected organisation, particularly in the Department of Education.

As a quick learner, I have a proven ability to adapt to changing environments and effectively broaden my knowledge. My excellent communication skills enable me to efficiently interact with individuals from diverse backgrounds, fostering strong relationships and maintaining a great rapport with team members. I consistently conduct myself in a presentable and respectful manner, reflecting the professional values of the organisation.

Working both collaboratively and independently, I possess the necessary skills to consistently deliver and maintain a high standard of service in every aspect of my work. I am adept at working in a team, leveraging my skills to support and contribute to the overall success of the team. Additionally, I am able to take ownership of my roles and responsibilities, demonstrating loyalty and accountability in all that I do.

Now, I am seeking a new and challenging position within the Department of Education, where I can broaden my existing skills and experience to further my career development. With my dedication, work ethic, and ability to adapt, I am confident that I would be an asset to the organisation. I am a positive and motivated individual with a strong commitment to professional growth and providing exceptional service. I believe that my skills, combined with my loyalty and responsibility, make me a valuable candidate for this organisation.

Services Australia Service Officer (Centrelink and Medicare)

• Successfully served as a Digital Champion Subject Matter Expert (SME), promoting digital transformation within the organisation and guiding colleagues and customers in utilising digital services and platforms.
• Acted as an Identity SME, providing expertise in identity verification processes and assisting colleagues in resolving complex identity-related issues.
• Served as a Jobseeker SME, offering guidance and support to both colleagues and jobseekers in navigating the job search process and utilising available resources effectively.
• Demonstrated exceptional performance and knowledge, leading to being approved to relieve or act as a Team Leader when the opportunity arose, effectively managing team responsibilities and ensuring smooth operations in the absence of the regular Team Leader.
• Received positive feedback from colleagues and superiors for displaying strong leadership skills and maintaining team productivity during acting TL assignments.
• Actively contributed to process improvements and system enhancements, providing valuable insights and suggestions to enhance efficiency and customer service.
• Consistently demonstrated professionalism and dedication to providing high-quality service, resulting in positive customer feedback and satisfaction.
• Actively participated in training sessions and workshops, continuously expanding knowledge and skills to stay updated with changes in policies, procedures, and systems.
• Successfully handled complex cases and vulnerable customers with empathy, compassion, and professionalism, ensuring their needs were met and providing necessary support.
• Received recognition for exceptional problem-solving abilities and the ability to find innovative solutions to challenging situations, resulting in improved outcomes for clients and the organisation.

Graphic Design

• Created visually appealing and impactful designs for various businesses, effectively capturing their brand identity and communicating their message to target audiences.
• Developed innovative design concepts that met client objectives and exceeded expectations, resulting in increased brand recognition and customer engagement.
• Successfully collaborated with clients to understand their design requirements and translate their vision into visually appealing graphics and layouts.
• Consistently met project deadlines and delivered high-quality designs, ensuring client satisfaction and repeat business.
• Demonstrated strong attention to detail in the execution of designs, resulting in error-free and polished final products.
• Utilised advanced design software and tools to create visually stunning graphics, enhancing the overall aesthetics and professionalism of client materials.
• Adapted to diverse industries and client needs, showcasing versatility in design styles and effectively communicating unique brand messages for each business.
• Received positive feedback from clients, acknowledging the ability to effectively capture their brand essence and deliver designs that aligned with their marketing goals.
• Proactively researched and stayed updated on industry trends and design best practices, incorporating new techniques and styles into design work, and providing clients with fresh and modern designs.
• Demonstrated strong communication and presentation skills in effectively conveying design concepts and justifying design choices to clients and stakeholders.
• Received recognition for outstanding design work, further establishing a reputation for creativity and excellence in the field of graphic design.