Summary
Overview
Work History
Education
Skills
Timeline
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Dimitrios Hatzigeorgalis

WILEY PARK,NSW

Summary

At Eremea Home Care, I spearheaded system support, enhancing process efficiency and customer satisfaction through expert troubleshooting and problem-solving. My leadership in technical operations optimization and mentoring significantly improved team performance. Skilled in advanced analytics and dashboard creation, I achieved notable success in performance reporting, underlining my analytical mindset and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Systems Support Lead

Eremea Home Care
Ashfield, NSW
09.2007 - Current
  • Identified and resolved system performance bottlenecks in a timely manner.
  • Provided technical guidance to team members on troubleshooting customer issues.
  • Created and maintained up-to-date documentation of support procedures.
  • Developed and implemented processes to ensure customer satisfaction.
  • Conducted data analysis and created reports to track progress against goals.
  • Developed dashboards, scorecards and other visualizations to present key performance metrics.
  • Gathered requirements from stakeholders for custom reporting needs.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Performed cost analysis for various projects to determine budget requirements.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Education

High School Diploma -

Kingsgrove North
Sydney, NSW
11-1988

Some College (No Degree) - Electrical Engineering

Meadowbank College
Rhodes, NSW

Some College (No Degree) - Diploma in Leadership And Management

TAFE NSW
NSW

Some College (No Degree) - Microsoft Power Platform

Enterprise DNA
Online

Skills

  • Failure resolution
  • Technical assistance
  • Debugging
  • Technical solution analysis
  • Technical operations optimization
  • IT ticket documentation
  • Analytical mindset
  • Data integration
  • Advanced analytics
  • Report automation
  • Dashboard creation
  • Training and mentoring
  • Application testing
  • Performance monitoring
  • Performance reporting
  • Incidents management
  • Health and safety compliance
  • Troubleshooting and problem solving

Timeline

Systems Support Lead

Eremea Home Care
09.2007 - Current

High School Diploma -

Kingsgrove North

Some College (No Degree) - Electrical Engineering

Meadowbank College

Some College (No Degree) - Diploma in Leadership And Management

TAFE NSW

Some College (No Degree) - Microsoft Power Platform

Enterprise DNA

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Dimitrios Hatzigeorgalis