Dimitrios Plessas

- Providing end to end training for our new starers entering the business.

- Performing business requested audits on staff to ensure quality and process handling.

- Updating existing processes and ensuring smooth roll out business-wide.

- Providing weekly/monthly reports to the business.

- Ensured smooth claims handling from lodgement to settlement for our customers.

- Handled complaints assigned by management

- Provided training and acted as a Point of Reference for the team.

- KPI driven results

- Assisted our customer through Catastrophes and difficult times of need by providing a personalised claims lodgement experience.

- Undertook tasking to enure claims lodgement backlog is cleared.

- Volunteered to assist the greater business by becoming the first " Project Hybrid Agent" and cross trained to Sales and Service.