Dimitrios Plessas
Wiley Park
Summary
Knowledge management professional with strong background in information organisation, stakeholder engagement and digital asset management. Expertise in fostering team collaboration, ensuring seamless information flow, and driving impactful results. Skilled in knowledge sharing platforms, coaching and development and process optimisation, with flexible approach to evolving business needs. Reliable and adaptable, consistently supporting collective goals and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Knowledge Management Advisor
Hollard Insurance
2023.11 - Current
- Knowledge Management is the process of organising, creating, using and governing Knowledge.
- Supporting key stakeholders, content owners, and business units in practising successful Knowledge Management by organising, creating, using and sharing collective knowledge.
Coaching and Performance Specialist
Hollard Insurance
2022.03 - 2023.11
- Providing end to end training for our new starters entering the business, inclusive of call handling, claims management and more.
- Conducted thorough assessments to identify areas of improvement with new starters.
- Provided ongoing feedback to Team Leaders, enabling them to make informed decisions about their new staff.
Motor Case Manager
CommInsure
2021.02 - 2022.03
- Maintained accurate documentation on all claims, ensuring compliance with the General Insurance Code of Practice.
- Conducted thorough assessments of clients' claims, identifying liability and applying best practice.
- Professionally resolved multiple customer complaints.
Teleclaims Consultant
CommInsure
2020.04 - 2021.02
- Assisted clients in claims lodgement.
- Advanced telephony skills.
- Met KPI's
Manager
McDonald's
2016.09 - 2020.04
Education
High School Diploma -
Kingsgrove High School
Kingsgrove, NSW2017-10
Skills
- Collaboration and teamwork
- Effective communication
- Continuous learning mindset
- Stakeholder engagement
- Coaching and developing
Languages
free
Timeline
Knowledge Management Advisor
Hollard Insurance
2023.11 - Current
Coaching and Performance Specialist
Hollard Insurance
2022.03 - 2023.11
Motor Case Manager
CommInsure
2021.02 - 2022.03
Teleclaims Consultant
CommInsure
2020.04 - 2021.02
Manager
McDonald's
2016.09 - 2020.04
High School Diploma -
Kingsgrove High School