Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dimitrios Plessas

Wiley Park

Summary

Knowledge management professional with strong background in information organisation, stakeholder engagement and digital asset management. Expertise in fostering team collaboration, ensuring seamless information flow, and driving impactful results. Skilled in knowledge sharing platforms, coaching and development and process optimisation, with flexible approach to evolving business needs. Reliable and adaptable, consistently supporting collective goals and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Knowledge Management Advisor

Hollard Insurance
11.2023 - Current
  • Knowledge Management is the process of organising, creating, using and governing Knowledge.


  • Supporting key stakeholders, content owners, and business units in practising successful Knowledge Management by organising, creating, using and sharing collective knowledge.


Coaching and Performance Specialist

Hollard Insurance
03.2022 - 11.2023
  • Providing end to end training for our new starters entering the business, inclusive of call handling, claims management and more.
  • Conducted thorough assessments to identify areas of improvement with new starters.
  • Provided ongoing feedback to Team Leaders, enabling them to make informed decisions about their new staff.

Motor Case Manager

CommInsure
02.2021 - 03.2022
  • Maintained accurate documentation on all claims, ensuring compliance with the General Insurance Code of Practice.
  • Conducted thorough assessments of clients' claims, identifying liability and applying best practice.
  • Professionally resolved multiple customer complaints.


Teleclaims Consultant

CommInsure
04.2020 - 02.2021
  • Assisted clients in claims lodgement.
  • Advanced telephony skills.
  • Met KPI's

Manager

McDonald's
09.2016 - 04.2020

Education

High School Diploma -

Kingsgrove High School
Kingsgrove, NSW
10-2017

Skills

  • Collaboration and teamwork
  • Effective communication
  • Continuous learning mindset
  • Stakeholder engagement
  • Coaching and developing

Languages

free

Timeline

Knowledge Management Advisor

Hollard Insurance
11.2023 - Current

Coaching and Performance Specialist

Hollard Insurance
03.2022 - 11.2023

Motor Case Manager

CommInsure
02.2021 - 03.2022

Teleclaims Consultant

CommInsure
04.2020 - 02.2021

Manager

McDonald's
09.2016 - 04.2020

High School Diploma -

Kingsgrove High School

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Dimitrios Plessas