Dimity Gianacas
Merewether
Summary
Experienced in managing a COVID Testing Hub in Raymond Terrace, NSW. Excelled in roles including Administrator, Team Leader, and Training and Supervision. Strong track record of ensuring smooth operations and efficient coordination. Successfully overseen day-to-day activities of testing hub. Effective leadership skills guiding and motivating a team of professionals. Fosters a collaborative environment promoting productivity and high-quality service delivery. Expertise in training and supervision, developing and implementing comprehensive programs enhancing staff skills and knowledge. Improved performance and customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Residential/Community Dementia-Specialist
HammondCare- Residential/Community
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Scenic Lodge Nursing - Anglican Care
Dimi's Dream Clean
Sole Trader
09.2021 - 01.2025
Blood Collector- Covid Testing
Australian Clinical Labs
01.2020 - 01.2023
- Collected blood samples/Specimen collection using sterile techniques, as per protocol.
- Delivered exceptional customer service by addressing patient concerns
- Managed patient records meticulously, ensuring accuracy and confidentiality during data collection.
- Conducted thorough post-donation care instructions for patients, minimizing risks of adverse reactions after leaving the facility.
- Streamlined documentation processes by implementing digital record-keeping systems to improve overall productivity levels.
- Supported new staff members with hands-on training and mentorship, fostering professional growth within the team.
- Collaborated effectively with multidisciplinary teams, contributing to seamless medical services for patients.
- Upheld patient privacy rights by complying with HIPAA regulations throughout all aspects of daily operations.
- Contributed to quality assurance efforts by participating in regular audits, ensuring compliance with industry standards.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
Blood Collector
Laverty Pathology
04.2015 - 12.2019
- Perform Venous Blood Collections/Specimen collection
- Process Specimens per protocol
- ECG/Heart Monitoring
- Manage patient health referrals
- Courier transfers
Media Manager / Counter Sales Admin Support
JB HI-FI
12.2015 - 02.2016
- Administration Operations/Orders/Finance Support
- Sales Coordinator, T.V./Audio, Electrical
Education
Bachelor Of Business Administration - Business Administration
University of Newcastle
Newcastle, NSWPhlebotomist - Medical Laboratory Science
Australian College of Nursing
Sydney, NSWCert 3 & 4 - Individual Support
NOVASKILL
Broadmeadow, NSW2019
Skills
- I enjoy being a team player in a diverse working environment focused on encouraging ethical and compassionate behaviour in a secure working environment
- Exceptional client service skills Medical/Health Specialist, Phlebotomist/AIN
- Conflict techniques and strategies
- Natural Leadership capability and pro-active team focus and contribution and will always demonstrate responsibility & accountability
- Expertise and advanced accreditation in the operation of Computer programs
- Deliver outstanding customer satisfaction with both internal and external customers
- Administration Specialist
Certification
- Certificate III - IV Individual Support- Novaskill, Newcastle.
- Certificate III & IV Pathology - Australian Health Professional Training
- COR/Property/Sales-Real Estate Institute
- Certificate III Information & Technology Hunter Institute
- Certificate III Hospitality/Events Hunter Institute
- MYOB Payroll Business Management WEA Education & Training
- First Aid
- National Police History Check
- Working with Children Check WWWC APP2241814
Training
- Contribute to effective workplace relationships
- Work with Diverse People
- Communicate and work effectively in Administration Management.
- Comply with infection Prevention & Control
- Comply with Infection control policies and procedures
- Perform Venous Blood Collections
- Collect Pathology Specimens other than blood
- Participate in Workplace Health & Safety
- Interpret and apply Medical Terminology
- Operate effectively within a pathology testing environment
- Receive and prepare samples for testing
- Collect Specimens for Drugs & Abuse Testing
- Recognise Health & Body Systems
- Apply First Aid
- Support Health Professional in Delivery & Care
Timeline
Dimi's Dream Clean
Sole Trader
09.2021 - 01.2025
Blood Collector- Covid Testing
Australian Clinical Labs
01.2020 - 01.2023
Media Manager / Counter Sales Admin Support
JB HI-FI
12.2015 - 02.2016
Blood Collector
Laverty Pathology
04.2015 - 12.2019
Scenic Lodge Nursing - Anglican Care
- Certificate III - IV Individual Support- Novaskill, Newcastle.
- Certificate III & IV Pathology - Australian Health Professional Training
- COR/Property/Sales-Real Estate Institute
- Certificate III Information & Technology Hunter Institute
- Certificate III Hospitality/Events Hunter Institute
- MYOB Payroll Business Management WEA Education & Training
- First Aid
- National Police History Check
- Working with Children Check WWWC APP2241814
Residential/Community Dementia-Specialist
HammondCare- Residential/Community
Bachelor Of Business Administration - Business Administration
University of Newcastle
Phlebotomist - Medical Laboratory Science
Australian College of Nursing
Cert 3 & 4 - Individual Support
NOVASKILL
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