Dimple B. Lamichhane

Accounting Payable and Receivable

Bank Reconciliation

Credit Card Reconciliation

Inventory Processing

Payment Processing

Business Activity Statement

• Built strong relationships with clients to deliver emotional support and companionship.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Inspected floor displays, noted missing items and immediately replenished merchandise.

• Handled various accounting transactions.
• Assisted customers with compromised debit cards and issued new credentials.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Sold and cross-sold bank products to new and existing customers.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.