Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dimple Sharma

Tarneit,VIC

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chef (Full Time)

Dosa Hut, Clayton
02.2023 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.

Customer Service Representative (Casual)

Hotel 520
10.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Store Team Membern (Part Time)

Domino's Pizza
08.2020 - 07.2021
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Organized backroom supplies, improving efficiency in restocking efforts.
  • Improved store safety by adhering to protocols and conducting regular checks.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.

Disability Support Worker (Casual)

Sunrise 2 Sunrise
02.2020 - 07.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Chef and Front Service Desk Member (Full Time)

Dosa Hut Point Cook
08.2018 - 02.2020
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
  • Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
  • Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.

Education

Diploma of Hospitality & Management - Cookery

Australian College of Trade
Thornbury, VIC
12-2019

Skills

  • Food safety and sanitation
  • Customer service
  • Knife skills
  • Cooking techniques
  • Meal preparation
  • Effective communications
  • Team collaboration
  • Grilling techniques
  • Kitchen operations
  • Kitchen equipment operation and maintenance
  • Ingredient knowledge
  • Verbal and written communication
  • Frying techniques
  • Kitchen equipment operation
  • Hospitality service expertise
  • Food service operations
  • Garnishing techniques
  • New hire training
  • Company quality standards
  • Complex Problem-solving
  • Culinary creativity
  • Time management
  • Multitasking and organization
  • Grilling and deep frying skills
  • Food preparation techniques
  • Steaming techniques
  • Order delivery practices

Accomplishments

  • Selected to create and prepare unique dishes for private parties with well-known celebrities.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.

Certification

  • Certified Chef - 5 Years of Experience

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Chef (Full Time)

Dosa Hut, Clayton
02.2023 - Current

Customer Service Representative (Casual)

Hotel 520
10.2022 - 01.2023

Store Team Membern (Part Time)

Domino's Pizza
08.2020 - 07.2021

Disability Support Worker (Casual)

Sunrise 2 Sunrise
02.2020 - 07.2020

Chef and Front Service Desk Member (Full Time)

Dosa Hut Point Cook
08.2018 - 02.2020

Diploma of Hospitality & Management - Cookery

Australian College of Trade

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Dimple Sharma