Din Muhammad
Corio,VIC
Summary
Talent for analyzing problem, developing highly effective procedures, and finding innovative solutions. Highly expert in multi tasking with multi diverse customers/clients even under pressure. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
15
15
years of professional experience
Work History
Floor Manager
Gup Shup Cafe
Islamabad, Pakistan
09.2022 - 03.2024
- Created daily work schedules for staff members according to the needs of the business.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Maintained a safe, clean and organized floor environment.
Salesperson
Easy Tech Phone Solutions
Geelong, Victoria
03.2022 - 05.2022
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Assisted customers in selecting appropriate products or services for their needs.
- Monitored inventory levels and placed orders as needed.
Branch Manager
Money Exchange
Islamabad, Pakistan
01.2009 - 12.2021
- Analyzed problems, developed highly effective procedures, and found innovative solutions in all areas of Money Exchange
- Skillfully handled cash management, foreign currency exchange and financial transactions while building strong customer relationships.
- Demonstrated expertise in handling multiple tasks and maintaining excellent customer/client relationships, while under pressure.
Technical Assistant
Techno Prise
Leeds, United Kingdom
11.2020 - 01.2021
- Provided technical support to users by troubleshooting hardware and software issues.
- Maintained accurate records of all repairs performed on computers.
- Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
- Provided customer and end-user support, resolving technical issues efficiently.
- Proficiently conducted hardware installations on Apple computers
- Enhanced performance of iMac and laptops by upgrading ram and improving speed
- Successfully implemented new screens while verifying computer performance.
Education
Bachelor -
Mass Communication
Higher Secondary School
Skills
- Communication Skills
- Sales Development
- Customer Relations
- Budgeting and finance
- Store maintenance
- Performance Improvements
- Consultative Sales
- Complaint resolution
- Product Promotion
- Operations Management
- Employee Relations
- Deal structuring
- Client Development
- Client acquisition
- Positive and professional attitude
- Customer Relationship Management (CRM)
- Cash Handling
Accomplishments
- A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
- Met and exceeded quotas and accomplished delegated objectives.
- Successful track record of with high responsibility positions.
- A solid work ethic in delivering high-quality service to customers.
- Build Out-standing image of company and running own business in very short period of time.
Languages
Urdu
Professional
English
Professional
Pashto
Professional
Timeline
Floor Manager
Gup Shup Cafe
09.2022 - 03.2024
Salesperson
Easy Tech Phone Solutions
03.2022 - 05.2022
Technical Assistant
Techno Prise
11.2020 - 01.2021
Branch Manager
Money Exchange
01.2009 - 12.2021
Bachelor -
Mass Communication
Higher Secondary School
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