Dina Mahdi
Sydney,NSW
Summary
Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Alfa Auto Driving School
Bankstown
02.2022 - Current
- Helped the executive team with administrative tasks like calendar management such as bookings and timetabling.
- Arranged and kept up filing systems for both paper and digital records, guaranteeing records' accuracy and privacy.
- Professionally greeted clients and guests, answered their questions, and pointed them in the direction of the right people based on their needs.
- Composed memos, emails, reports, presentations, letters, memos, and other written correspondence that management staff requested.
- Handled payments and invoices
Sales Assistant
Myer
05.2019 - 02.2022
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organised stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Greeted customers to determine their wants or needs.
Customer Service Representative
5.11 Tactical
03.2015 - 05.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalised assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
Education
Bachelor of Nursing And Midwifery -
University of Western Sydney
Sydney, NSWSkills
- Paperwork Processing
- Appointment Scheduling
- Document Control
- Mail handling
- Office Administration
- Data Entry
- Scheduling
- Filing
- Returns and exchanges
- Stock management
- Customer Needs Assessment
- Customer Assistance
- Product Knowledge
- Cash Handling
- Excellent Communication
- Problem-solving aptitude
- Interpersonal Skills
- Sales and Promotions
- Effective Communication
References
References available upon request.
Timeline
Administrative Assistant
Alfa Auto Driving School
02.2022 - Current
Sales Assistant
Myer
05.2019 - 02.2022
Customer Service Representative
5.11 Tactical
03.2015 - 05.2019
Bachelor of Nursing And Midwifery -
University of Western Sydney
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