Dinah Murray
North Lakes,QLD
Summary
Dedicated Support Worker with experience from time in the industry, skilled in daily living support and emotional assistance. Ability to foster client independence and well-being through effective communication and personalized care strategies. Committed to enhancing client engagement and promoting healthier lifestyles while maintaining compliant documentation and adhering to safety protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Davange Care
Margate, Queensland
11.2022 - 10.2025
- Encouraged independence and dignity through assistance with everyday activities.
- Assisted in creating personalized engaging care strategies to fulfill client needs. Up to 3 clients in one SIL.
- Maintained continuity of care by engaging in regular team communication.
- Maintained accurate documentation of client progress and service delivery.
- Tracked and communicated client behavior changes to supervisors.
- Encouraged active participation in social activities.
- Participated in training sessions to enhance skills and knowledge in support services.
- Followed established safety guidelines to maintain a secure setting for clients.
- Assisting clients in maintaining daily routines to improve self-esteem and general wellness.
- Guided clients to attain personal goals, enhancing autonomy and interpersonal skills.
- Elevated care standards through creative personalized client support.
- Facilitated client travel to diverse destinations as outlined in daily schedules.
- Cultivated trusting connections with clients and families using empathetic communication and active listening.
- Demonstrated genuine concern/interest for client wellbeing to build strong rapport.
- Monitored health conditions to ensure client well-being.
- Demonstrated ability to thrive under pressure in diverse work conditions.
- Successfully de-escalated challenging behaviors during triggering events.
- Shared best practices and offered guidance to new support workers, emphasizing effective client-centered care techniques through personal experiences and training.
- Supported clients in improving social skills to create better connections within a shared living environment or social event.
- Guided clients in maintaining medication schedules, ensuring prescribed protocols were adhered to.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Strengthened client mental health through tailored emotional assistance.
- Enhanced clients' daily living abilities through customized/creative assistance in cooking and cleaning.
- Played a role in establishing environment that promotes client safety and inclusion.
- Guided clients towards regular physical activity, supporting better lifestyle choices.
- Established solid connections with clients to improve assistance and direction.
- Maintained client dignity while aiding in personal care tasks.
- Helped clients in creating and defining realistic practical goals to drive positive progress.
- Ensured documentation of client progress aligned with agency protocols and compliance.
Support Worker
Spectrum Disability
Petrie, Queensland
06.2022 - 11.2022
- Communicated effectively with team members to ensure continuity of care.
- Maintained accurate documentation of client progress and service delivery.
- Participated in training sessions to enhance skills and knowledge in support services.
- Monitored and reported changes in client behavior or condition to supervisors.
- Adhered to safety protocols and procedures to ensure a secure environment for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
Certificate IV - Family And Community Services
Spectrum RTO
Petrie, QLDDiploma In Commercial Broadcasting - Media Arts
NZRTS
Wellington NZ12.1997
Skills
- Daily living support
- Housekeeping tasks
- Mobility assistance
- Relationship building
- Transportation assistance
- Empathy and patience
- Medication administration
- Documentation
- Personal care assistance
- Reliability
- Adaptability and flexibility
Certification
CPR Certificate (Exp 03/10/26)
First Aid Certificate (Exp 14/10/25)
* Enrolling to complete before expiration date
NDIS Worker Screening Card (Exp 16/03/27)
Working with Children card (Exp 16/03/27)
Open Drivers license (Exp 12/10/27)
Timeline
Support Worker
Davange Care
11.2022 - 10.2025
Support Worker
Spectrum Disability
06.2022 - 11.2022
Certificate IV - Family And Community Services
Spectrum RTO
Diploma In Commercial Broadcasting - Media Arts
NZRTS