Dinah SAN LUIS
Leumeah,NSW
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
20
20
years of professional experience
Work History
Team Leader
National Australia Bank
05.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Senior Guest Service Agent
Cushman & Wakefield
08.2022 - 05.2023
- Ensuring that all GSA’s are responding to calls and emails, based on the current business needs, and adjusting
- Oversee the client’s experience to ensure quality standards are met
- Real-time coaching GSA’s in the moment - including positive and constructive feedback
- Resolve any Guest issues and/or questions
- Respond to Guest concerns to ensure problem resolution
- Dealing with clients
- Provide training support
- Other duties as assigned by management
- Checking each touch point 3 times a day
- Checking Swap and making sure items are actioned within one hour.
Team Leader
Delish Delivery
09.2020 - 07.2022
- Customer Service
- In charge of daily online orders - separation of products, prioritising and organise products in good rotations
- Follows goods manufacturing, practice and required work safety practices
- Observe and maintain a clean sanitary and safe work area
- Perform other duties as assigned or any adhoc duties i.e.: helping other teams
- Supervised quality product frequently
- Reporting problems to mitigate product/safety issues
- Operates various equipment e.g., electric/manual pallet jacks, meat slicer machinery etc
- Scanning and sorting outgoing stocks
- Printing appropriate labels
- Performed daily inventories
- Assisting running an efficient warehouse operation which able to fulfil operational and customer demand
- Meet daily set up target
- People management
- Manage time and attendance for operatives within the area of responsibility and support manager with people management issue
- Communicate with staff on a regular basis to make them aware of individual priorities, targets, and operational requirements
- Support with recruitment and train staff as well as monitor performance and progress to ensure targets are met.
Assistant Chef & Barista
Runcible Spoon Cafe, Camperdown
03.2019 - 09.2020
- Taking customer’s order
- General Café opening and closing duties; ensuring the organisation and hygienic cleaning of food station area is in place
- Dishwashing, drying and storage of dishes and utensils
- Cleaning, preparation and storage of food ingredients and condiments
- Washing, peeling, chopping, cutting, and cooking of foodstuffs, including salads and desserts
- Appropriate disposal of general waste
- Appropriate organisation and cleaning of linen laundry
- Daily cleaning of food preparation tools and equipment, floors, and associated areas to the café
- Assisting the head chef for developing and quality control of recipes and menu items.
Leading hand – Fleet Presentation and Cabin Cleaning
Qantas International Airport, Mascot
08.2011 - 01.2020
- Management and supervision of a cleaning crew through job priorities while fostering team communication, cohesion and engagement
- Utilising in-depth experience of business operations to determine task priorities while adhering to all OH&S Policies and Procedures
- The management and setting of individual team priorities and striving towards achieving high performance standards within the working environment
- Pre-flight detailed cleaning, restocking and allocation of goods within Business class, Economy class and restroom areas
- Detailed vacuuming duties of passenger areas
- Detailed cleaning duties of the gallery areas (kitchen) including ovens and trolleys.
Sales Floor Consultant
The Good Guys, Casula
09.2003 - 07.2011
- Customer Service
- Answering general client queries and providing product recommendations
- Receiving and organising product replenishment from delivery to shelf
- Maintaining a focus on delivering great customer service
- Appropriate promotion and up-selling of products
- Appropriate product demonstration and relationship building with customers.
Skills Attributes
- Reliable and punctual with a strong work ethic.
- Strong experience with prioritisation and multitasking abilities.
- Strong experience with working well under pressure within time limits.
- Strong experience with working in confined spaces (aircraft).
- Strong experience with working well within a team environment.
- Strong experience with working independently while following instructions accurately.
- The ability to learn new tasks and duties quickly and efficiently.
References
- Liz Lorik, Workplace Consultant - National Australia Bank, 0409 274 657
- Lisa Petrou, Supervisor, QANTAS - International, 0406 346 625
Languages
FILIPINO
Full Professional
Timeline
Team Leader
National Australia Bank
05.2023 - Current
Senior Guest Service Agent
Cushman & Wakefield
08.2022 - 05.2023
Team Leader
Delish Delivery
09.2020 - 07.2022
Assistant Chef & Barista
Runcible Spoon Cafe, Camperdown
03.2019 - 09.2020
Leading hand – Fleet Presentation and Cabin Cleaning
Qantas International Airport, Mascot
08.2011 - 01.2020
Sales Floor Consultant
The Good Guys, Casula
09.2003 - 07.2011
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