Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dinah sardane

Swan Hill,VIC

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

General Manager

Swan Hill Resort
Swan Hill, Victoria
03.2021 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Oversaw product development initiatives from concept through completion stages.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed service and sales strategies to improve retention and revenue.
  • Formed and sustained strategic relationships with clients.

Receptionist Administrator

Swan Hill Medical Group
Swan Hill, Victoria
03.2020 - 03.2021
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Responded promptly to emails from customers and other departments within the organization.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Participated in regular training sessions related to customer service best practices.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Coordinated meetings between internal departments and external partners and clients.
  • Assisted with administrative tasks such as data entry into company databases.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Maintained reception area cleanliness and tidiness.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Obtained and processed payments from clients for products and services.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Displayed professional standards at reception desk to impress visitors.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Received parcels, routed mail and opened packages for staff.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
  • Maintained office supply inventory and placed orders to meet demand.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Performed data entry and other administrative tasks to support departments.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.

Receptionist Administrator

Swan Hill Resort
Swan Hill, Victoria
05.2013 - 03.2020
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Responded promptly to emails from customers and other departments within the organization.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Participated in regular training sessions related to customer service best practices.
  • Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Coordinated meetings between internal departments and external partners and clients.
  • Assisted with administrative tasks such as data entry into company databases.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Assisted with coordination of events including booking venues, catering services.
  • Created presentations using Microsoft Office software applications.
  • Ensured that reception area is kept safe at all times by monitoring security cameras.
  • Maintained reception area cleanliness and tidiness.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Obtained and processed payments from clients for products and services.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Displayed professional standards at reception desk to impress visitors.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Received parcels, routed mail and opened packages for staff.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
  • Maintained office supply inventory and placed orders to meet demand.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Researched and prepared reports required by management or governmental agencies.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Computed balances, totals or commissions to support accounting team.
  • Interpreted and explained work procedures and policies to brief staff.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.

Education

Bachelor of Science - Civil Engineering

Negros Oriental State University
Philippines

Skills

  • Loss Prevention
  • Advertising and marketing
  • P&L Management
  • Project Management
  • Business Development
  • Staff Supervision
  • Customer Retention
  • Operations Oversight
  • Quality Management
  • Expense Control
  • Schedule Management
  • Vendor Sourcing
  • Branding
  • Workflow Planning
  • Customer Relationship Management
  • Sales
  • Business Administration
  • Supply Chain Management
  • Service Quality Improvement
  • Contract Negotiations
  • Verbal and written communication
  • Networking abilities
  • Organizational Development
  • Labor Cost Controls
  • Human Resources Leadership
  • Deadline-oriented
  • Staff Training
  • Sales expertise
  • Training and Development
  • Organizational Restructure and Change
  • Leadership and team building
  • Relationship Building
  • Event Management and Promotion
  • Staff Management
  • Human Resources Management
  • Financial document control
  • Dealership management
  • Departmental Operations Management
  • Budget Forecasts
  • Purchasing
  • Interpersonal Skills
  • Outsourcing

References

References available upon request.

Timeline

General Manager

Swan Hill Resort
03.2021 - Current

Receptionist Administrator

Swan Hill Medical Group
03.2020 - 03.2021

Receptionist Administrator

Swan Hill Resort
05.2013 - 03.2020

Bachelor of Science - Civil Engineering

Negros Oriental State University

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Dinah sardane