Dinakar Samuel Muppasani
Aintree,Australia
Summary
Dynamic and results-driven professional recognized as a knowledgeable leader and dedicated problem solver. With over 10 years of expertise, consistently contributes to advancing company objectives through strategic project coordination and program enhancements. A keen attention to detail ensures successful execution of initiatives, driving continuous improvement and operational efficiency. Committed to fostering collaborative environments that inspire teams to achieve excellence.
Overview
17
17
years of professional experience
Work History
Systems Administrator
ASD
Melbourne
11.2024 - Current
- Working on Project: ASD State Office Completion in Melbourne.
- Played major role in organising Setup 1500 PC setup (5200 monitors, 4 different network PC’s and other ICT equipment within 5month’s time)
- Helping facilities with organising ICT equipment movement.
- Managing contractors for the new building setup.
- Managing team of Volunteers for the new building, Organising work for them.
- Re-imaged and Build BSM Laptops.
Level 2 IT Service Support Technician/ Project Support Engineer
Unisys
Melbourne
03.2020 - 10.2024
- Client location: Defence Science and Technology Fishermen’s Bend, Melbourne
- Accountabilities and Contributions:
- Worked on Projects:
- Project 1: Windows 10 Upgrade for nearly 400 PC’s (April 2021 – July2021)
- Lead the rollout of hundreds of new Windows 10 PC’s and replace or needed re-image/rebuild them
- Develop and implement deployment strategies for the new PC’s
- Handle user setup and imaging using Microsoft's SCCM
- Management of Active Directory
- Install necessary applications for the users
- Collaborate with cross-functional teams to ensure all user needs are met
- Troubleshoot technical issues related to the Windows 10 rollout
- Provide technical training to the staff on the new Windows 10 and software
- Manage hardware inventory and coordinate with vendors to order new equipment
- Project 2: Email Migration and Adoption
- Project 3: Audio/Visual Equipment roll out in conference rooms
- Daily Duties:
- Creating New account requests.
- Apply basic diagnostics techniques to identify problems, investigate and recommend solutions and implement it.
- Installing requested software’s.
- Escalate complex problems to relevant teams.
- Port patching.
- Imaging and troubleshooting PC’s.
- Organising the IT equipment that has been delivered to our Site.
IT Desktop Engineer
Verser
Melbourne
03.2020 - 09.2020
- Worked on Windows 10 Refresh project for nearly 1100 users at Department of Science and Technology (DST) in Fisherman’s Bend Site in Melbourne.
- Accountabilities and Contributions:
- Re-imaging the PC
- Deployment of the PC
- Installing soft wares as required
- Maintaining the Windows 10 refresh stock and ordering stock accordingly
- Helping project manager with resolving the Standard Service requests
- Worked as IT Desktop Engineer for building Windows 10 setup at HMAS Cerberus (Australian Navy) for nearly 500 users.
- Accountabilities and Contributions:
- Stock Maintenance
- Re-imaging the PC’s
- Deploying the PC’s
- Hardware setup and installation
IT Desktop Engineer
Probe Group
Caulfield North, Melbourne
08.2017 - 02.2020
- Responsible for Level 2 support escalations. Providing efficient IT support to all users on 24/7 call centre. Supporting nearly 3000 users globally.
- Areas of Expertise
- Active Directory
- Logging IT Tickets
- Microsoft Exchange
- G - Suite
- Noble phone System
- NEC Phones
- Windows 7/10
- Troubleshooting
- Basic VMWare Administration skills
- Accountabilities and Contributions:
- Install, upgrade, support and troubleshoot windows OS, authorised desktop applications, hardware and peripheral applications.
- Monitoring backup server on daily basis.
- Upgrading Windows roll out from 7 to 10
- Deployed WDS server
- Providing on call support after hours
- Maintaining company peripheral devices regularly, including printers and scanners.
- Moving workstations from one location to other and make sure everything is tested correctly.
- Re-imaging PC’s as per requirement.
- Configuring mobile devices.
- Configuring Microsoft exchange
- Active Directory maintenance
Lead IT Service Desk Analyst
Aegis Services Australia Pty Ltd
Melbourne
07.2012 - 08.2017
- Responsible for logging incoming calls, emails, via the Service Desk ticketing system. Providing efficient IT support to all users relating to Servers, Desktops, and Laptops. Supporting nearly 2000 users & on average answering 25 IT calls a day.
- Areas of Expertise
- Active Directory
- Logging IT Tickets
- Microsoft Exchange
- Citrix XenApp
- Avaya IP Phones
- Windows 7
- Hardware Faults
- Network Support
- Troubleshooting
- Accountabilities and Contributions:
- Providing technical support over the phone to all IT users
- Providing after hours support (on call)
- Handling 2nd level calls in an efficient manner
- Handling incoming incidents, change orders and requests via the phone, e-mail, Service Desk Ticketing system promptly and effectively
- Diagnosing and resolving a wide range of technical issues over the phone
- Take ownership of a call and seeing it through to closure
- Creation, modification and deletion of email accounts in Exchange
- Creation, modification and deletion of domain accounts in Active Directory
- Provide troubleshooting and configuration support for client desktop and networking environment
- Escalating calls and issues where necessary to senior managers & 3rd level support
- Investigating and implementing ways of reducing calls to the Help Desk
- Ensuring that all call details are captured and entered in the Ticketing system
- Responsible for file server backups (Daily, Weekly & Monthly)
- Updating support documentation
- Answering & responding to all calls & requests within agreed time scales
- Keeping customers updated as to progress
- Identifying and remedying performance bottlenecks in complex systems Process management
- Configuring Blackberry phones for senior executives
Customer Support Engineer
CMC Ltd
Hyderabad, India
07.2008 - 03.2009
- Description:
- The Scope of this role is to implement LAN for all Central board of excise and customs (CBEC) offices through a secure and reliable backbone WAN, which would provide connectivity to Data Centre and Disaster Recovery site.
- Highlights:
- Installing Windows XP Windows server and Linux operating system.
- Installing thin client, print server, Scanner and network printer.
- Installing Nortel switches (5510-24T,5510-48T series)
Education
Cert – IV - Cyber security
Box hill Institute
08.2025
Diploma - Business Management
Victorian Institute of Information Technology
01.2016
Master - Networking
MIT
01.2012
Bachelor - Electronics and Electricals Engineering
JNTU University
01.2007
Skills
- Active Directory
- SCCM
- Microsoft Office, Microsoft teams
- Port patching on Switches
- Skype for Business
- HP service desk system
- Microsoft Exchange
- G - Suite
- Noble phone System
- NEC Phones
- Basic VMWare Administration skills
- Citrix XenApp
- Avaya IP Phones
- Network Support
- Remote Access
- Technical support
- Hardware troubleshooting
- Hardware and software installation
- Software installation
- Server maintenance
- Windows administration
- Project coordination
- System upgrades
- Network administration
- Project management
- IT documentation
- Problem-solving
Accomplishments
- Assisted in setting up (patching and checking applications) new Site for the business with 150 users.
- Bring up my 1st call resolution from 86% in the first year and then up to 89% the following year as I gain knowledge and experience in my job.
- Our (Service Desk) team has been selected for Finalist team of the year in Annual Kudos Star Awards year 2013.
Awards
Received CHIEF AWARD in March 2023 for the outstanding work in Project Audio &Visual Equipment rollout in Conference and meeting rooms at Defence Science and Technology(DST)from CHIEF OF DEFENCE.
Additional Information:
- Have active Positive Vetting (PV) Clearance approved by Australian Government to work on Government Projects.
- Have my White Card training completed on Jan 2025.
- Completed my ECO Warden training.
- Completed my First aid officer training.
- Completed SEC 401 –Network Security and Security Essentials.
- Completed ITIL Foundation training.
Languages
Telugu
Full Professional
English
Full Professional
Hindi
Professional Working
Timeline
Systems Administrator
ASD
11.2024 - Current
Level 2 IT Service Support Technician/ Project Support Engineer
Unisys
03.2020 - 10.2024
IT Desktop Engineer
Verser
03.2020 - 09.2020
IT Desktop Engineer
Probe Group
08.2017 - 02.2020
Lead IT Service Desk Analyst
Aegis Services Australia Pty Ltd
07.2012 - 08.2017
Customer Support Engineer
CMC Ltd
07.2008 - 03.2009
Diploma - Business Management
Victorian Institute of Information Technology
Master - Networking
MIT
Bachelor - Electronics and Electricals Engineering
JNTU University
Cert – IV - Cyber security
Box hill Institute