Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dinan De Sliva

Glen Waverly,VICTORIA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Sales Assistant

AMT Electronics
CBD, VICTORIA
10.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted customers with returns, exchanges and refunds.
  • Maintained records related to sales for store management.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted in creating displays to promote products.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Replenished merchandise on shelves as needed throughout the day.
  • Greeted customers to determine wants or needs.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.

Concierge

Novotel
South Bank , VICTORIA
07.2023 - Current
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Took reservations from patrons by phone or online.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Answered guest questions regarding local area, facilities and amenities.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Offered guests beverages and refreshments upon check-in.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Warehouse Assistant

RUSSELL CORPORATION PTY LTD
Keysborough, VICTORIA
04.2023 - 10.2024
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Developed systems for tracking outgoing packages through courier services.
  • Used hand pallet truck to transport heavy material within the facility.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Organized materials on pallets according to size, weight, and type of item.
  • Lifted materials of varied weights on regular basis.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Weighed mail to determine correct postage.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Used pallet jacks to move items to and from warehouse locations.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Education

Bachelor of Science - Software Engineering

University of Melbourne
Melbourne, VIC
06-2025

High School Diploma -

British School in Colombo
Sri Lanka
06-2020

Skills

  • Merchandising Proficiency
  • Display Building
  • Visual Merchandising
  • Complex Problem-Solving
  • Customer Needs Assessment
  • Sales Expertise
  • Product Merchandising
  • Opening and Closing Procedures
  • Stock Management
  • Inventory Management
  • Ability to Lift 40 Pounds
  • Goal-Driven
  • Attention to Detail
  • Leadership skills
  • Microsoft suite
  • Time management

Accomplishments

  • Professional Cricketer for Sri Lanka
  • Professional Athlete for Sri Lanka in 1500m and 800m
  • World Prize for Accounting for O/L Examinations
  • World Prize for Computing for O/L Examinations
  • Senior Cricket Captain
  • Senior Athletics Captain
  • Overall Games Captain
  • Under 17 and 19 National Cricket Captian

Timeline

Sales Assistant

AMT Electronics
10.2023 - Current

Concierge

Novotel
07.2023 - Current

Warehouse Assistant

RUSSELL CORPORATION PTY LTD
04.2023 - 10.2024

Bachelor of Science - Software Engineering

University of Melbourne

High School Diploma -

British School in Colombo

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Dinan De Sliva