Costantina (DINA) Xydias

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints by employing timely and on-point solutions.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Experience with the process of telegraphic transfers in foreign currency plus helped customers with foreign currency cash over the counter.
• Opening and closing accounts over the counter.

As per role at Bank of Cyprus/ Delphi Bank/ Bendigo Bank