Dindi James
Kogarah, NSW 2217 |,Linkedin.com/in/dindijames
Summary
Customer service-oriented business degree holder with a strong focus on accounts management. Over 8 years of experience in administration, customer service, and eCommerce, demonstrating a track record of delivering accurate financial services and exceptional customer experiences. Adept at combining business acumen with a client-focused approach to build long-lasting relationships and drive business success. Committed to achieving high customer satisfaction and open to networking and new opportunities.
Overview
13
13
years of professional experience
Work History
Freelance
Sydney, NSW
06.2024 - Current
- Managed and grew social media accounts, driving engagement and brand awareness.
- Developed targeted campaigns and optimized strategies based on performance metrics.
- Built strong client relationships, aligning social media strategies with business goals.
- Handled account management, ensuring timely reporting and budget adherence.
- Stayed ahead of industry trends to maintain a competitive edge.
Startup Founder
Dbeauty Solutions
Sydney, NSW
08.2021 - 12.2023
- Start-Up Founder at Dbeauty Solutions, driving business growth through strategic planning and execution.
- Develop strategies to expand customer base, increase sales, and ensure customer satisfaction.
- Create a strong brand identity, messaging, and online presence to attract and retain loyal customers.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Administrative Coordinator
VIQ Solutions
Sydney, NSW
01.2017 - 12.2022
- Manage office duties including phone calls, emails, data entry, and reporting.
- Assist with special projects, invoicing, and providing information to employees and clients.
- Support employee safety and health as a trained health and safety officer.
- Develop and implement new policies and processes to enhance efficiency.
- Improved office operations by automating client correspondence, record tracking, and data communications.
SMSF Accounts Executive
Provident Super Strategies
Sydney
05.2016 - 12.2016
- Managed a portfolio of SMSFs, delivering accurate financial services and maintaining compliance with regulations.
- Prepared financial statements, tax returns, and investment reports.
- Built strong client relationships, providing tailored advice and identifying opportunities for portfolio growth.
- Played a key role in audit preparation and ensured all financial documentation was accurate.
Business Office Manager
PMG Ventures Construction
Cebu City, Philippines
07.2015 - 05.2016
- Organize and coordinate work with trustees, manage calendars, schedule meetings, and handle correspondence.
- Process supplier invoices and payments, conduct banking activities, monitor budgets, and assist in audits.
- Streamline administrative processes, optimize workflow, and implement systems to enhance overall efficiency and productivity.
Assistant Event Coordinator
Arnel's Wedding & Events
Ormoc City, Philippines
01.2012 - 05.2015
- Part-time event coordination ensuring smooth operations, timely execution, and exceptional attendee experiences.
- Meticulously managed event logistics, maintaining an eye for detail and quality assurance.
- Thrived in a fast-paced environment, effectively managing multiple tasks and priorities to meet deadlines and exceed client expectations.
Education
Dual Diploma - Beauty Business
Australian Academy of Beauty Dermal & Laser
Sydney, Australia04.2024
Bachelor of Science - Business Administration And Management
Western Leyte College
Ormoc City, Philippines06.2015
Skills
- Clerical Support
- Decision-Making
- Analytical and Critical Thinking
- Flexible and Adaptable
- Remote Office Availability
- Customer Relations
- Planning
- Problem-Solving
Timeline
Freelance
06.2024 - Current
Startup Founder
Dbeauty Solutions
08.2021 - 12.2023
Administrative Coordinator
VIQ Solutions
01.2017 - 12.2022
SMSF Accounts Executive
Provident Super Strategies
05.2016 - 12.2016
Business Office Manager
PMG Ventures Construction
07.2015 - 05.2016
Assistant Event Coordinator
Arnel's Wedding & Events
01.2012 - 05.2015
Dual Diploma - Beauty Business
Australian Academy of Beauty Dermal & Laser
Bachelor of Science - Business Administration And Management
Western Leyte College
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