DINESH Rajendran

Motivated Order Management Analyst with expertise in research of complex quote errors or billing escalations, demonstrated history of working in SaaS industry. Skilled in quote creation, Deals Desk, Billing, Invoicing, Collections, Reporting & Analysis, Client Services, and Customer Relationship Management (CRM) relevant with Saas applications. Strong professional with a Business Administration focused in Finance. To improve product related issues, Supporting sales teams with meetings, info-sessions at office hours. Effectively manage all Billing Support and/or Collections-related escalations to the correct internal departments and management.

• Got state level gold medal under 19 for volleyball
• Participated in National SGFI volleyball tournament.

• BSc Computer Science, 64%, 2014, 2017, Apollo Arts and Science College - Madras University
• HSC, 52%, 2012, 2014, Don Bosco Hr. Sec. School
• SSLC, 72%, 2012, 2012, Don Bosco Hr. Sec. School

• Hesperus system Pvt.Ltd, Process Associate, Chennai, Understand the Scope of operation and process stream from Ordering to Shipment tracking and delivery of products to end customers., Purchase order processing and Sales order creation based on the Standard Operating Procedure., Providing customers with common information about the Sales order., Resolving arising queries with respect to Sales order on timely basis., Booking of sales orders and invoicing of international customers through SAP., Creating Maintenance contract based on Customer Purchase Order from Order Receipt through to Invoice, Monitoring the flow of process in SAP for an effective ERP process., Maintaining the report of monthly received and dispatched products, Analyzing and collating generic reports to maintain the quality of processing., Understand the country specification, provide first level support to the team regarding operative challenges, and work according to the client's priority., Working in FIFO methodology to maintain the clean KPI., Maintain records of day-to-day work by updating trackers to reflect work done., Collaborate with the billing team to resolve the customer query in a quick way., Our focus is to reduce the sales team’s workload., We are mainly focused on our existing customers., Creating renewal quotes, change of payment, plan change etc., We are working with the Account manager’s & Customer Success Manager to improve the customer experience., Having Good knowledge in all Freshworks products.
• Freshworks Pvt.Ltd, Order Management Analyst, Chennai, Handling customer queries through emails (CRM)., Sending COF forms to the customers as per their request., Good knowledge in Chargebee billing tool., Having good knowledge in CRM with customer engagement., Handling customer queries as per the customer requirement.

• Father's Name: Rajendran. B
• Mother's Name: Kavitha. R
• Gender: Male
• Nationality: Indian
• Marital Status: Single