DINESH ADHIKARI
North Brighton
Summary
Dedicated and personable hospitality professional with a passion for delivering exceptional customer experiences. Proven expertise in crafting artisanal beverages and providing attentive service in fast-paced environments. Eager to contribute enthusiasm and strong multitasking abilities to elevate customer service at your establishment.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Shift Supervisor
Rocksalt
4 2023 - Current
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Oversaw inventory and product stock to develop and maintain inventory controls, resulting in cost savings and reduced overages.
- Developed and implemented new processes and procedures to streamline operations.
Bartender
Rococo Acland Street
09.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive, and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
Head Barista
Miss Ruby
06.2022 - 03.2023
- Provided expert guidance on coffee bean selection, grinding methods, brewing techniques, and equipment usage to enhance the overall customer experience.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Customer Service Representative
Woolworths
10.2021 - 12.2022
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Delivered prompt service to prioritize customer needs.
Section Waiter
Something Italian
01.2022 - 10.2022
- Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barista
Oasis
02.2021 - 02.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Demonstrated versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Barback
Billboard Saturdays
12.2020 - 02.2022
- Ensure the bar is well-stocked with liquor, mixers, garnishes, glassware, and other necessary supplies
- Keep the bar area clean and organized and follow bar policies and procedures, including responsible alcohol service and compliance with safety regulations.
Education
Bachelor in Information Technology - IT
Victorian Institute of Technology
CBD 01.2022 - 04.2023
Skills
Effective Communication
Inventory Management
Bussing and Serving
Shift Scheduling
Team Supervision
Staff Training and Development
Financial Management
Training/Certifications
- Responsible Service of Alcohol Victoria
- Diploma in Coffee Making (2019)
- Accredited Barista Training Certificate, RGIT Australia (2021)
Timeline
Bartender
Rococo Acland Street
09.2023 - 02.2024
Head Barista
Miss Ruby
06.2022 - 03.2023
Section Waiter
Something Italian
01.2022 - 10.2022
Bachelor in Information Technology - IT
Victorian Institute of Technology
01.2022 - 04.2023
Customer Service Representative
Woolworths
10.2021 - 12.2022
Barista
Oasis
02.2021 - 02.2022
Barback
Billboard Saturdays
12.2020 - 02.2022
Shift Supervisor
Rocksalt
4 2023 - Current