Dinesh Banjara
Glenroy,Australia
Summary
Dedicated IT professional with a Telecommunication Engineering degree and extensive experience in system administration and technical support. Proven track record at ASTA, Estia Health, and Verser Technology in troubleshooting complex IT issues, implementing solutions, and providing top-notch customer service. Proficient in Windows OS, cloud computing, networking, and security measures. Skilled in system optimization, seamless migrations, backup, recovery, and collaboration with cross-functional teams. Eager to leverage expertise and commitment to excellence as a System Administrator.
Overview
3
3
years of professional experience
Work History
Level 1 System Administrator
ASTA
06.2022 - Current
- Proficient in Windows Server administration (2012, 2016, 2019) and Multi-Factor Authentication (MFA) implementation
- Implemented robust disaster recovery procedures, safeguarding business data and minimizing downtime.
- Spearheaded network upgrade projects, resulting in enhanced reliability and performance.
- Proficient in Office 365 suite, managing user accounts, permissions, and implementing Exchange, SharePoint Online, and collaboration tools like Teams.
- Developing skills in network management, configuring Cisco and Sophos firewalls under guidance for enhanced security.
- Gaining hands-on experience in deploying and maintaining antivirus solutions, including Sophos, to ensure endpoint protection.
- Provided expert troubleshooting for network printers, scanners, and POS systems to resolve connectivity, functionality, and performance issues.
- Identified and resolved hardware and software issues, including configuration errors, driver conflicts, and network connectivity problems.
IT Service Desk Analyst
ESTIA HEALTH
03.2022 - 06.2022
- Proficient in managing tickets using Cherwell ITSM tool.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Managed user onboarding and offboarding processes, ensuring smooth transitions and security compliance.
- Facilitated new user setup, including account creation, access provisioning, and software installation.
- Provided comprehensive support for printer and scanner setup, ensuring seamless integration into network.
- Documented support interactions for future reference.
- Offered both onsite and remote support to address diverse range of technical issues promptly.
- Leveraged remote access tools to troubleshoot and resolve software and hardware problems efficiently.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.
LVL 1 Technician
VERSER TECHNOLOGY
10.2021 - 01.2022
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Provided comprehensive support for computer hardware and software, ensuring optimal performance and functionality.
- Installed, configured, and maintained software applications, operating systems, and drivers to meet user needs.
Education
Bachelor of Engineering - Telecommunication Engineering
Melbourne Institute of Technology
Melbourne, Australia01.2022
Diploma and Advanced Diploma - Information Technology
Southern Cross Education Institute
Melbourne, Australia06.2019
Skills
- Operating Systems & Platforms:
Windows OS Management and Cloud computing,Azure and AWS
- Networking:
Network management, DHCP/DNS, LAN/WAN,Routers and firewalls
- Security Measures:
Understanding of Firewalls, MFA,Cisco, and Sophos security systems
- Server Administration:
Experienced in Windows Server 2012-2016, Active Directory, and Exchange
- System Monitoring & Management:
Proficient in Datto RMM, Orion Monitoring, and Mail Flow
- Collaboration Tools:
Proficient in Microsoft Teams and SharePoint
- Device Management Systems:
Skilled in device management utilizing Intune and RMM solutions
Timeline
Level 1 System Administrator
ASTA
06.2022 - Current
IT Service Desk Analyst
ESTIA HEALTH
03.2022 - 06.2022
LVL 1 Technician
VERSER TECHNOLOGY
10.2021 - 01.2022
Bachelor of Engineering - Telecommunication Engineering
Melbourne Institute of Technology
Diploma and Advanced Diploma - Information Technology
Southern Cross Education Institute
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