DINESH BHOLAN
Richmond
Summary
Friendly guest professional experienced in delivering first-class hospitality support. Managed guest interactions positively for exceptional satisfaction ratings. Proactive and adaptable to meet changing service needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Hilton Nashville Downtown
12.2023 - 12.2024
- Co-ordinate with team members for smooth operation
- Make each and every guest feel comfortable and make their stay memorable
- Professional approach to handle guest complaints and resolution
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Front Desk Agent
Aldar Hospitality–Radisson Blu
10.2022 - 08.2023
- Receives guest in a friendly and efficient manner, upsell rooms to optimize revenue and achieve high average room rate
- Checks the daily arrival / departure list, allocates rooms and issues appropriate key
- Arranges fulfilment of customer services by working with telephone operators, Bell staffs, Maintenance, Housekeeping, Reservation and Room service
Food and Beverage Associate
Aldar Hospitality–Rotana Hotels
12.2021 - 10.2022
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections
- Accurately processed payments with excellent system knowledge
- Ensured guests felt listened to and understood when managing complex food service complaints
- Served guests per shift in a fast-paced restaurant environment
All Rounder Food and Beverage Associates
Traditional Homes–Café Swotha
01.2018 - 01.2019
- Cultivated positive relationships with vendors and suppliers, securing favourable pricing on quality ingredients.
- Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Barista and basic cocktails making
All Rounder Food and Beverage Associates
Cibo Di Strada Restro and Bar
06.2017 - 04.2018
- Greeted and seated guests to provide friendly and welcoming experience.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Made and served coffees with latte arts and basic cocktails.
All Rounder Food and Beverage Associates
Tasneem's Kings Kitchen
04.2015 - 04.2016
- Participated in regular team meetings focused on refining service strategies.
- Trained for barista and basic cocktails making.
Education
Bachelors - Hotel Management
Aayaam International College
Nepal01.2021
Certificate of Higher Education - Hotel Management
Purnachandi Boarding Higher Secondary School
Nepal01.2017
Skills
- PMS (Opera)
- On-Q PMS
- Microsoft Office (Excel, Word, & Power-point)
- Check-in and Check-out processes
- Guest complain resolution
- Client relationship management
- Time management
- Problem-solving skills
- Reservations management
- Training and mentoring
- Team building proficiency
Certification
Token of appreciation
Team member of the month nomination front of the house.
Timeline
Front Desk Supervisor
Hilton Nashville Downtown
12.2023 - 12.2024
Front Desk Agent
Aldar Hospitality–Radisson Blu
10.2022 - 08.2023
Food and Beverage Associate
Aldar Hospitality–Rotana Hotels
12.2021 - 10.2022
All Rounder Food and Beverage Associates
Traditional Homes–Café Swotha
01.2018 - 01.2019
All Rounder Food and Beverage Associates
Cibo Di Strada Restro and Bar
06.2017 - 04.2018
All Rounder Food and Beverage Associates
Tasneem's Kings Kitchen
04.2015 - 04.2016
Bachelors - Hotel Management
Aayaam International College
Certificate of Higher Education - Hotel Management
Purnachandi Boarding Higher Secondary School
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