DINESH BHOLAN
Richmond
Summary
Friendly guest professional experienced in delivering first-class hospitality support. Managed guest interactions positively for exceptional satisfaction ratings. Proactive and adaptable to meet changing service needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Hilton Nashville Downtown
Tennessee, United States of America
12.2023 - 12.2024
- Co-ordinate with team members for smooth operation
- Make each and every guest feel comfortable and make their stay memorable
- Professional approach to handle guest complaints and resolution
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Front Desk Agent
Aldar Hospitality–Radisson Blu
Abu Dhabi, United Arab Emirates
10.2022 - 08.2023
- Receives guest in a friendly and efficient manner, upsell rooms to optimize revenue and achieve high average room rate
- Checks the daily arrival / departure list, allocates rooms and issues appropriate key
- Arranges fulfilment of customer services by working with telephone operators, Bell staffs, Maintenance, Housekeeping, Reservation and Room service
Food and Beverage Associate
Aldar Hospitality–Rotana Hotels
Abu Dhabi, United Arab Emirates
12.2021 - 10.2022
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections
- Accurately processed payments with excellent system knowledge
- Ensured guests felt listened to and understood when managing complex food service complaints
- Served guests per shift in a fast-paced restaurant environment
All Rounder Food and Beverage Associates
Traditional Homes–Café Swotha
Lalitpur, Nepal
01.2018 - 01.2019
- Cultivated positive relationships with vendors and suppliers, securing favourable pricing on quality ingredients.
- Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Barista and basic cocktails making
All Rounder Food and Beverage Associates
Cibo Di Strada Restro and Bar
Nepal
06.2017 - 04.2018
- Greeted and seated guests to provide friendly and welcoming experience.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Made and served coffees with latte arts and basic cocktails.
All Rounder Food and Beverage Associates
Tasneem's Kings Kitchen
Nepal
04.2015 - 04.2016
- Participated in regular team meetings focused on refining service strategies.
- Trained for barista and basic cocktails making.
Education
Bachelors - Hotel Management
Aayaam International College
Nepal01.2021
Certificate of Higher Education - Hotel Management
Purnachandi Boarding Higher Secondary School
Nepal01.2017
Skills
- PMS (Opera)
- On-Q PMS
- Microsoft Office (Excel, Word, & Power-point)
- Check-in and Check-out processes
- Guest complain resolution
- Client relationship management
- Time management
- Problem-solving skills
- Reservations management
- Training and mentoring
- Team building proficiency
Certification
Token of appreciation
Team member of the month nomination front of the house.
Timeline
Front Desk Supervisor
Hilton Nashville Downtown
12.2023 - 12.2024
Front Desk Agent
Aldar Hospitality–Radisson Blu
10.2022 - 08.2023
Food and Beverage Associate
Aldar Hospitality–Rotana Hotels
12.2021 - 10.2022
All Rounder Food and Beverage Associates
Traditional Homes–Café Swotha
01.2018 - 01.2019
All Rounder Food and Beverage Associates
Cibo Di Strada Restro and Bar
06.2017 - 04.2018
All Rounder Food and Beverage Associates
Tasneem's Kings Kitchen
04.2015 - 04.2016
Bachelors - Hotel Management
Aayaam International College
Certificate of Higher Education - Hotel Management
Purnachandi Boarding Higher Secondary School