Nara Dinesh
Hoppers Crossing,VIC
Summary
Dedicated and detail-oriented professional with significant experience in quality assurance, raw materials management, and claims resolution within the food industry. Career spans roles as a Raw Materials and Claims Specialist at Hilton Foods and as a Quality Assurance Officer at JBS Australia, demonstrating the ability to ensure compliance with stringent quality standards, effectively manage non-conformances, and foster strong communication channels with suppliers and stakeholders. Expertise in inspection processes, data management, and corrective action implementation has consistently contributed to maintaining high quality and safety standards in both domestic and international markets.
Overview
6
6
years of professional experience
Work History
Raw Materials & Claims Specialist
Hilton Foods Australia
08.2024 - Current
- Managed a high volume of NCR claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as suppliers, transport partners, and Greenstock/Woolworths to facilitate efficient claim resolution processes.
- Settled complex NCR claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both suppliers and the organization.
- Followed up with suppliers on unresolved issues.
- Oversaw production line and conducted comprehensive inspections of incoming goods to ensure conformity with specifications.
- Utilized Root Cause Analysis (RCA) to investigate non-conformances, issued NCRs to suppliers, and managed follow-up for corrective actions.
- Managed data entry and systems (Foods Connected, SAP) to ensure accurate records and effective communication between company and suppliers, addressing quality issues and non-conforming products.
- Reduced NCR claims processing errors by conducting thorough investigations and accurately interpreting NCR details.
Food Safety Quality Assurance Officer
JBS Brooklyn
12.2023 - 08.2024
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Removed imperfect products from shipment line.
- Performed visual inspections and non-destructive tests where appropriate.
Food Safety Quality Assurance Officer
JBS Bordertown
05.2022 - 11.2023
- Monitored activities and supporting systems to meet compliance regulations.
- Recorded, analyzed and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
- Collected production samples regularly and performed detailed quality inspections.
- Reported production malfunctions to managers and production supervisors.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Inspected products and compared against standards to meet regulatory requirements.
- Conducted investigations into questionable test results.
Meat Process Worker
JBS Bordertown
06.2018 - 04.2022
- Contributed to team results in fast-paced environments.
- Trimmed unwanted materials off desirable lamb.
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Passed inspections by closely adhering to safety and cleanliness standards and company processes.
- Cut meats to customer specifications and answered questions about specialty products.
- Educated newly recruited team members on specialty meat cuts, food handling methods and sanitation guidelines.
Education
Some College (No Degree) - Year 11
Bukit Mertajam National High School
MalaysiaSkills
- Claims Investigation
- Attention to Detail
- Organizing and Prioritizing Work
- Problem-Solving
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Malay
Full Professional
Indonesian
Full Professional
Chinese (Mandarin)
Elementary
Thai
Elementary
Interests
- Exercising/Training
- Learning new languages
- Reading books by Robert Greene
- Streaming League of Legends
- Paddleboarding
- Swimming
- Riding sports bike
Timeline
Raw Materials & Claims Specialist
Hilton Foods Australia
08.2024 - Current
Food Safety Quality Assurance Officer
JBS Brooklyn
12.2023 - 08.2024
Food Safety Quality Assurance Officer
JBS Bordertown
05.2022 - 11.2023
Meat Process Worker
JBS Bordertown
06.2018 - 04.2022
Some College (No Degree) - Year 11
Bukit Mertajam National High School
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