Dinesh Shah Kalwar
Franklin,ACT
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication, interpersonal and time management skills with high degree of accountability and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Advisory/Sales Team Leader
Waves Car Wash
06.2023 - Current
- Boosted sales performance by implementing effective team training and coaching strategies.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
Store Manager
Tees Capital Clothing & Printing
08.2022 - 06.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Team Leader, Grocery Department
Supabarn Kingston
08.2021 - 08.2022
- Merchandise and display a wide range of perishable and non-perishable products, ensuring attractive and organized product presentations.
- Monitor stock deliveries, maintain inventory levels, and collaborate with suppliers to ensure timely restocking.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service/Sales Manager
Culture Prince Clothing Co.
07.2018 - 09.2021
- Deliver exceptional customer service by engaging with customers, understanding their needs, and providing personalized recommendations.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Masters in Technology -
IIBIT, Federation University
01.2020
Bachelor in Computer Engineering -
Himalaya College of Engineering
01.2013
Higher Secondary Science -
Kathmandu Don Bosco H. S. School
01.2009
Skills
- Over 4 years experience in customer service and retail industry
- Proven track record of providing outstanding customer service and achieving sales targets in a retail environment
- Strong ability to build rapport with customers, understand their needs, and recommend appropriate products or services
- Excellent communication and active listening skills to effectively address customer inquiries, resolve issues, and provide accurate information
- Proficient in point-of-sale (POS) systems, cash handling, and inventory management
- Team player with a positive attitude, adaptability, and a strong work ethic
- Hold Responsible Service of Alcohol RSA Certificate
- Strong knowledge of sales techniques and customer service best practices
- Proficient in using POS systems and handling cash transactions
- Excellent verbal and written communication skills
- Ability to work effectively in a team-oriented environment
- Detail-oriented with excellent organizational and multitasking abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and email communication
Certification
- Full Covid Vaccination
- RSA Certificate
- Unrestricted Provisional Driver License.
References
References available upon request.
Timeline
Customer Advisory/Sales Team Leader
Waves Car Wash
06.2023 - Current
Store Manager
Tees Capital Clothing & Printing
08.2022 - 06.2023
Team Leader, Grocery Department
Supabarn Kingston
08.2021 - 08.2022
Customer Service/Sales Manager
Culture Prince Clothing Co.
07.2018 - 09.2021
Masters in Technology -
IIBIT, Federation University
Bachelor in Computer Engineering -
Himalaya College of Engineering
Higher Secondary Science -
Kathmandu Don Bosco H. S. School
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