Dinesha Asela Kodikara
Pooraka,Australia
Summary
Passionate IT and business administrative professional who has depth skills and experiences in IT technology and business management in corporate business, with over 10 years of experience working in different roles. I have more than 04 years of experience working in Australia with multicultural working backgrounds, understanding different business structures, and technologies. I am committed and determined to leverage my qualifications, experience, and skills to support the objectives of an organisation. Ready to accept a professional challenge and start a challenging role with a growing team.
Overview
16
16
years of professional experience
Work History
Warehouse Administrator
Independence Australia
Pooraka, South Australia
11.2023 - Current
- Maintained accurate records of inventory and stock levels.
- Coordinated with vendors, suppliers, and customers to ensure timely delivery of orders.
- Processed incoming shipments and ensured that all items were accurately received in the system.
- Performed regular cycle counts to verify accuracy of inventory records.
- Assisted in physical inventories as required by management or clients.
- Provided support to other departments such as customer service with product inquiries.
Team Lead
Clifford Hallam Healthcare
Pooraka, SA
09.2019 - 10.2023
- Oversee all warehouse activities, such as receiving, storing, packing, and shipping goods
- Ensure that processes are carried out accurately, efficiently
- Organize regular medical stock in and out using stock and assets management systems and ensure all the medical stock is well placed and stored according to the safety measurements
- Lead, train, and motivate warehouse staff
- Assign tasks, set performance goals, and provide feedback to improve productivity and overall team performance
- Maintain accurate inventory records, conduct regular stock checks, and coordinate with other departments to ensure adequate stock levels, and maintain compliance and reduce risk factors
- Implement measures to reduce inventory discrepancies and avoid stockouts or overstock situations
- Ensure timely and accurate order processing to meet customer demands
- Monitor order picking, packing, and shipping processes to optimize order fulfillment efficiency
- Enforce workplace health and safety standards
- Implement quality control measures to ensure that products meet established standards
- Oversee the maintenance and servicing of warehouse equipment such as forklifts, pallet jacks, and convey regular audits to ensure they are in good working condition
- Monitor key performance indicators (KPIs) to measure warehouse efficiency and productivity
- Maintain effective communication with other departments, such as procurement, logistics, and customer service, to ensure smooth coordination of activities and timely information flow
- Address operational challenges and troubleshoot any issues that arise in the warehouse promptly
- Collaborate with the team to find effective solutions
- Prepare and submit regular reports on warehouse performance, inventory levels, and any issues encountered
- Provide insights and suggestions for the higher management regarding improvement based on data analysis and take provocative actions
- Ensure compliance with legal and regulatory requirements related to warehouse operations, assets management policies, and environmental and safety standards.
Senior IT Administrator
Ceylon Paper Pottery Ptv. Ltd.
Colombo, Sri Lanka
07.2013 - 04.2019
- Configure and troubleshoot network devices such as routers and switches for LAN and WAN networks
- Perform timely IT Assets patch management tasks on both hardware and software as per the patch management plan using the Security Console
- Take immediate actions for identified user level security threats and perform necessary tasks of hardware quarantine, isolation, and user account restrictions
- Referred major hardware or software problems or defective products to vendors or technicians for service
- Answered user inquiries to resolve computer software or hardware operation problems
- Provided installation, service and maintenance for broadband internet and digital telephone service
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Developed training materials and procedures or trained users in proper use of hardware or software
- Understand the need for quality audits for both software and hardware and go through audit points on a regular basis
- Assisting in providing recommendations for IT action plans for non-compliant audit findings
- Assessed issues to determine appropriate troubleshooting methods for remediation
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software
- Performed ICT support functions for 50+ users across production and development departments.
IT Field Service Technician
The Capital Maharaja Organization Ltd
Dawson, Colombo, Sri Lanka
01.2010 - 07.2013
- Oversaw daily performance of computer systems
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems
- Performed a variety of clerical and administrative duties pertaining to on-site support
- Inspected equipment and read order sheets to prepare for delivery to users
- Evaluated software or hardware to recommend improvements or upgrades.
Technical Support Officer
Axiom Telecom
Dubai, UAE, Dubai
12.2007 - 10.2010
- Maintained records of data communication transactions, problems and remedial actions or installation activities
- Supervised and directed workers engaged in installation of data communication equipment and software
- Created spreadsheets, invoices, and estimates with company SAP software to keep paperwork current and complete
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends, and holidays
- Assessed and identified issues and quickly resolved to restore functionality
- Worked with different user management systems such as Active Directory, Azure Active Directory and Microsoft Intune
- Monitored installations to maintain compliance with local codes and industry best practices
- Monitored IT use to maintain compliance with established processes, policies, and guidelines
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
Education
Master of Business Management -
University of Colombo
01.2018
Executive Diploma in Business Administration -
University of Colombo
01.2013
Academy of Digital Science
01.2006
Skills
- System Performance Assessment
- Server and System Administration
- Administrative Support
- Corporate Planning Support
- Project Assistance
- Microsoft Office
- Troubleshooting Network Issues
- Technical Problem-Solving
- System Performance Assessments
- Hardware and Software Repair
- Customer Service Support
- Resolving Problems and Incidents
- Teamwork and Collaboration
- Help Desk Support
- Technical Troubleshooting
Languages
- English, Full Professional
- Sinhala, Native/ Bilingual
References
- M Nairooz Nilafdeen, Software Architect, Chamonix IT, nairooz001@gmail.com, 0421096525
- Nirosh Gamage, Senior Accountant, Anglicare Victoria, niroshanag@gmail.com, 0433816925
- Nandika Samarawickrama, Network Specialist Practitioner, Fujitsu, nandika.samarawickrama@fujitsu.com, 0405505391
Timeline
Warehouse Administrator
Independence Australia
11.2023 - Current
Team Lead
Clifford Hallam Healthcare
09.2019 - 10.2023
Senior IT Administrator
Ceylon Paper Pottery Ptv. Ltd.
07.2013 - 04.2019
IT Field Service Technician
The Capital Maharaja Organization Ltd
01.2010 - 07.2013
Technical Support Officer
Axiom Telecom
12.2007 - 10.2010
Master of Business Management -
University of Colombo
Executive Diploma in Business Administration -
University of Colombo
Academy of Digital Science
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