Krisha Kularajendran
Bella Vista,NSW
Summary
Energetic Field Service Engineer with 1.5 year background performing Phaco and dry eye machine repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Surgical Vision Johnson And Johnson
04.2023 - Current
- Repair and maintenance on Phaco machines and dry eye diagnostic and treatment machines both within Australia and New Zealand.
- Performed onsite installation, modification and maintenance of Phaco systems and dry eye systems.
- Examined machine, interpreted reports and analyzed customer complaints to diagnose Phaco issues.
- Disassembled and reassembled Phaco machines or dry eye machines to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Liaise with multiple sites in organising annual preventative maintenance, renewal of service contracts or quotes.
Loan Kit Technician
Depuy Synthes Johnson & Johnson
10.2021 - 04.2023
- Inspecting loan sets for functionality and cleanliness and returning via SAP/MYMEDISET for surgeries
- Liaise with internal and external stakeholders in regards to loans and ordering new parts for replenishments
- Managing and maintaining blocked loan sets and returning to loan pool for surgeries ensuring sufficient stock
- Investigating loan sets issues such as missing or damaged instruments and handling product complaints.
- Involved in use SAVI (Semi Automated Vision inspection) utilising technology in inspection process of loan sets
Biomedical Engineer Intern
UNIVERSITY HOSPITAL GEELONG
10.2017 - 03.2018
- Carried out preventative maintenance tests, repairs and electrical safety testing on various medical devices mainly focusing on all types of syringe pumps, blood pressure monitors and pulse oximeters
- Handled efficiently using the hospital system to execute jobs either allocated or chosen
- Collaborated with multidisciplinary departments projecting interests to ICU and theatre equipment to research and develop solutions addressing problems specific to medical devices
- Supported patent application processes by providing technical documentation and detailed drawings.
Medical Receptionist/Secretary, OPAL SPECIALIST
Opal Specialist
02.2015 - 10.2017
- Utilise Genie software to organise patient appointments and transcribing correspondence letters for 2 specialists in busy practice
- Managing patient information and reception area and patient expectations and grievances and feedback
- Documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processes
Biomedical Engineer Intern
WESTMEAD CHILDREN'S HOSPITAL
02.2015 - 08.2015
- Performed preventative maintenance, electrical safety on medical devices including writing work instructions on proper use of testing equipment while also handling general administration including stock-taking and inputting equipment details into system
- Applied extensive background knowledge and engineering methodologies to solve various design problems within reasonable time using SolidWorks to model designs
- Four portable power boards were designed and produced for use of Emergency Department for prevention of risk caused by power cords of medical devices
- Corresponded with various departments and external correspondence about equipment including purchasing and ordering of equipment and parts both in-person and over phone
Education
Bachelor of Engineering, Diploma in Engineering Pr - Biomedical Engineering
University of Technology Sydney
Sydney, NSW01.2020
Skills
- Basic Medical Knowledge
- Customer Service
- Medical device Maintenance
- Medical Device Calibration
- Project Management
- SolidWorks 3D models
- Microsoft Office
- Genie Software
- AssetPlus Software
- Soldering
- SAP
- MDS&R
- Remote Support
- Troubleshooting and repair
- Equipment Installation
- On-Site Support
Accomplishments
- Duke of Edinburgh - Bronze
- High Resolves (Leadership Program): Lead a campaign awareness of electric cars was to be made through creating design processing, advertising and reviewing outcomes of the campaign
- Peer Support Program (Peer Mentoring): Peer Support Volunteering two days a week tutoring primary school children
Certification
- Member of Engineers Australia
- Test and Tagging Certification
Timeline
Field Service Engineer
Surgical Vision Johnson And Johnson
04.2023 - Current
Loan Kit Technician
Depuy Synthes Johnson & Johnson
10.2021 - 04.2023
Biomedical Engineer Intern
UNIVERSITY HOSPITAL GEELONG
10.2017 - 03.2018
Medical Receptionist/Secretary, OPAL SPECIALIST
Opal Specialist
02.2015 - 10.2017
Biomedical Engineer Intern
WESTMEAD CHILDREN'S HOSPITAL
02.2015 - 08.2015
Bachelor of Engineering, Diploma in Engineering Pr - Biomedical Engineering
University of Technology Sydney
- Member of Engineers Australia
- Test and Tagging Certification
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