Dinesh Reddy Gadila

● Offer phone, email, or in-person technical support for hardware and software level 2 problems.
● Installed new versions of software for corporate users and worked on supporting staff with difficulties relating to Outlook, Office 365, VPN, network printers, and other software.
● Creating new User accounts, changing passwords, and setting up user access.
● Remote access VPN services.

● Troubleshot problems or issues with desktops and laptops.

• Supported operating system and various tools and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Provided training and support to Level 1 Service desk team members.
• Incident management - Resolved the service tickets and worked with service delivery team to facilitate faster problem identification and resolution.

• Engaged in user IT support interactions via telephone, chat and email platforms.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Monitored system performance to identify potential issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Collaborated with internal partners to effectively resolve user major network issues.