Dinessh Theivendran
Melbourne,VIC
Summary
LinkedIn: My Profile PERSONAL & PROFESSIONAL ATTRIBUTES Extensive experience in analysing and documenting business requirements and functional/non-functional specifications A high degree of experience in developing level 3 and 4 process maps and gathering requirements for “ As is” process to “To be” processes form the workshops and SME. Skilled in validation and testing complex scenarios for the maintenance of Quality Standards in projects Conducted User Acceptance Test (UAT) with stake holders and system users to uncover the latent defects in the system Very good understanding about finance reporting (e.g. Reconciliation Report, Balance sheets, APRA Reports) Handled MIS reports, PwC Audit reports & User Access Management (UAM). Capability in finding the correct process and implementing the changes with the appropriate stakeholder approvals Liaising with the stakeholders and vendors to obtain signoffs Advanced professional Computing qualifications with experience in commercial Banking software systems and various Programming Languages plus supplementary business operational platforms. Knowledge of: Lean, Six Sigma, Agile and Kaizen methodologies Efficient, highly organised and hardworking with professional attitude and ability to work unsupervised Maintain good interpersonal relationships with colleagues, customers and other stakeholders Enjoy working in goal-orientated team environments and have developed good supervisory skills Good analytical, problem-solving and decision-making skills, with an ability to work well under pressure Learn quickly and show initiative, flexibility and adaptability in changing circumstances Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams. Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with [Number] years of comprehensive experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
SENIOR TECH BUSINESS ANALYST
Coles Supermarkets
08.2023 - 04.2024
- This is a migration process project where Coles transferred its data from the old Legacy system to the new SAP system
- Various data includes order details, sales, receipts, and transfers between warehouses and stores
- Key Responsibilities:
- Conducted requirement-gathering sessions, ensuring a comprehensive understanding of migration needs
- Wrote details user stories to guide the development team in the implementation of data migration
- Engaged stakeholders at various levels to ensure alignment with the migration process and objectives within the period
- Facilitated and conducted workshops to promote collaboration and ideation among project teams
- Updating the product owners and other team members on the status of the migration and the future.
SENIOR BUSINESS ANALYST
Wesfarmers Health
08.2023 - 10.2023
- Enhanced e-commerce B2B/ B2C cloud with digital environments across Australia and New Zealand, providing a platform with an agnostic view of business requirements, including system integration and predominantly AI search
- Key Responsibilities:
- Led the vendor selection process, evaluation and choosing partners for the API program
- Designed and implemented a scorecard system to measure project process and vendor performance
- Conducted requirement gathering sessions, ensuring a comprehensive understanding of product needs
- Wrote details user stories to guide the development team in the implementation of product requirements
- Engaged stakeholders at various levels to ensure alignment with project goals and objectives within the budget
- Facilitated and conducted workshops to promote collaboration and ideation among project teams
- Successfully integrated APIs with all other systems, improving data flow and connectivity
- Reason for leaving:
- Short-term vendor selection - completed.
SENIOR BUSINESS ANALYST – OMNISTORE PROGRAM
Myer Group
06.2022 - 05.2023
- Our current store Point of Sale (POS) technology is over twelve years old and poses a security risk due to its outdated operating system
- The POS hardware is difficult and costly to be able to repair upon failure due to components no longer being available and the POS software is no longer support
- This Initiative considered in business program of work, however, sets the foundation for future customer and team members experience enhancements including mobile point of sale and fully integrated Omni shopping experience across our digital and in store environments
- Key Responsibilities:
- Full Point of sale hardware replacement
- Design architecture diagram
- Providing new OmniStore point of sale software solution
- API integration with legacy systems working
- AWS (Amazon) backend infrastructure
- Architecture intelligent (AI) Integrated next generation System
- Data mapping/ migrating data to new OmniPOS system
- Retail Process Improvements
- Underlying security strengthening
- New reusable integrations
- Online Integration
- Stakeholder management
- Documentation
- Confluence designing
- Onshore and offshore team management
- Project Methodologies/ Core Systems:
- MS Visio
- Agile Methodology
- Jira
- Confluence
- SharePoint
- Reason for leaving:
- Project completed.
SENIOR BUSINESS ANALYST – ADVANTAGE PROGRAM
Target Group
01.2022 - 07.2022
- This is a loyalty program under the west farmers group (Target, Kmart, Officeworks, Bunnings, Catch)
- Designing and implementing loyalty program to the customer
- Key Responsibilities:
- Design architecture diagram for the loyalty program
- Providing best customer user friendly mobile application/website
- Predominantly looking after target data flow
- API Designing (Kafka)
- Implementing back hand software (Sophia)
- Conducting workshop
- Stakeholder management
- Acting product owner
- Documentation
- Confluence designing
- Onshore and offshore team management
SENIOR BUSINESS ANALYST
La Trobe University
09.2021 - 12.2021
- La Trobe university future will have strong partnerships with students, governments, Industry, Alumni, and communities
- These partnerships will be global, multidisciplinary, and cooperative, bringing all parties together for mutual benefits
- Key Responsibilities:
- Business Requirement gathering for both entities store systems
- Process Mapping “As Is” and “To Be”
- Facilitating workshops with multiple different stakeholders/ SME
- Coordinating testing
- Developing all the project objective strategy documents
- Involving in Stakeholder engagement
- Project Methodologies/ Core Systems:
- Salesforce
- Adobe Campaign
- D 365
- Middleware (API)
- MS Visio
- Agile Methodology
- Jira
- Confluence
- Reason for leaving:
- As per the Remediation, they are holding this project.
SENIOR BUSINESS ANALYST
COLES EXPRESS MOBILE APP, Coles Group
02.2021 - 08.2021
- Coles Express is investing in the development of a Mobile fuel app to transform the digital experience of the petrol and convenience customers
- The business recognizes that there has been an accelerated uptake of digital services by customers towards transacting in a mobile contactless manner
- Key Responsibilities:
- Business Requirement gathering for both entities store systems
- Go-Live” Project Planning
- Facilitating workshops with multiple different stakeholders
- Reviewing testers outcome
- Developing all the project objective strategy documents
- Involving in Stakeholder engagement
- Project Methodologies & Core Systems:
- MS Visio
- Agile Methodology
- Power point
- Miro
- Stripe Payment Gateway
- Jira
- Confluence
- API Integration
- Reason for leaving:
- Project Completed.
SENIOR BUSINESS ANALYST
01.2018 - 11.2020
- The purpose of this program is to detail the processes pertaining to the Data Service Tower with respect to the ongoing support of the Transportnsw.info website, following the completion of technical transition activities from Serco, MENTZ to TfNSW
- Key Responsibilities:
- Business Requirement gathering for CCTP Program and small, medium, large initiatives
- Process Designing for all the business and technology processes
- Heavily involving with Project Planning and introducing/ adopting Agile methodology
- Customer channel transformation Program
- Facilitating workshops with different clusters stakeholder
- Design/ Developing all the project objective strategy documents
- Mapping “To Be” processes conducting workshops
- Captured and documented Business Process Definition (BPD writing)
- Data Mapping/ Migration from Serco server to Menz server
- Setting of routines Application Programming Interface (API) to build .INFO website
- Process Gatekeeper for entire program and maintaining the TfNSW standards
- Involving in Stakeholder engagement & obtaining Sign off
- Project Methodologies & Core Systems:
- MS Visio
- Agile Methodology
- Power point
- Jira
- SLACK
- Confluence
- Psoda
- Power BI
- Tableau
- Geological Database
- Reason for leaving:
- Contract ended.
SENIOR BUSINESS ANALYST
Woolworths Group
02.2020 - 05.2020
- The purpose of this program is to make Endeavour Group as a new legal entity Endeavour Group Limited (EGL) from February 2020 margining Endeavour Drinks (drinks) and ALH Group (hospitality) with an aim to minimize costs, focus on growth and evolve for the future
- This program is to make Endeavour Group as a new legal entity Endeavour Group Limited (EGL) from February 2020 margining Endeavour Drinks (drinks) and ALH Group (hospitality) with an aim to minimize costs, focus on growth and evolve for the future
- (5 million)
- I am the senior BA in charge for the store separation
- During the project WOW group have 12 store related system require to clone from each store server to the newly created server under BWS
- Pronto one of the systems used for the stores forecast and promotion for the items
- I was heavily involved understand the store data and cloning abstracted data and the system to BWS
- Key Responsibilities:
- Business Requirement gathering for both entities store systems
- Go-Live” Project Planning – Day 0, Day 1 and Day 2 including all the systems cloning
- Facilitating workshops with multiple different stakeholders and coordinating with project team
- Store separation process designing using lucid chart
- Design/ Developing all the project objective strategy documents
- Captured and documented Business Process Definition (BPD writing)
- Data Mapping/ cloning from WOW to EGL
- Process Gatekeeper for WOW stores, mapping the process “As Is” and “To Be”
- Involving in Stakeholder engagement & obtaining Sign off
- Project Methodologies/ Core Systems:
- MS Visio
- Agile Methodology
- Jira
- SAP Salesforce
- In-House systems
- Reason for leaving:
- Project impacted due to COVID-19 pandemic (Non-Critical Project).
SENIOR BUSINESS ANALYST – WESTPAC GROUP
09.2017 - 01.2018
BUSINESS ANALYST
Department of Planning
06.2017 - 09.2017
- Environment (DP&E), 3 months)
- Brief:
- This is a new project concept for the Geological Survey of NSW
- MOD aims to provide a very user-friendly online bureau service, allowing user to create template maps and reports for a range of purposes and output formats
- The Geological data from our seamless geology, analytical, observational and publications database would underpin MOD
- Key Responsibilities:
- Online Digital Portal designing
- Business Requirement gathering
- Learning and designing dataflow
- Project Planning
- Facilitating workshops with external mining industrial stakeholders
- Working with internal geologist, Mining companies, industrialist and external geologists to identify their requirements identified gaps and failure points, performing root cause analysis and developing business and functional requirements for the vendor to develop the new objective online digital system
- Design/ Developing all the project objective strategy documents
- Mapping “To Be” processes via Workshops
- Captured and documented Business Process Definition (BPD writing)
- Providing solutions for the new system
- New organisation structure change (Newly build online support team)
- Involving in Stakeholder engagement & obtaining Sign off
- Developed and captured Risks in the Register
- Project Methodologies & Core Systems:
- MS Visio
- Agile, Waterfall and hybrid Methodology
- Power point
- Smart sheet
- Key Achievement:
- Gained complete training on Smart sheet
- Reason for leaving:
- Short term 3 months casual contract – Initial requirement gathering phase completed on time and all the documents created and handed over to the related ministers to allocate the budget.
TECHNICAL BUSINESS ANALYST
Australia New Zealand Bank, ANZ
, Australia
02.2017 - 05.2017
- Transport for New South Wales (TfNSW) (3 months)
- Brief:
- Mainly focused on conducting workshops and capturing/mapping the processes
- Key Responsibilities:
- Planning & facilitating workshops
- Working with production staff to identify and map detailed current processes, identified gaps and failure points, performing root cause analysis, and developing functional requirements that supported overall strategy, goals and objectives
- Mapping “To Be” processes via Workshops for CTP Field Trail CQ3 to Manly
- Developed proposals on Harbour City Ferries Processes
- Captured and documented Business Process Definition (BPD writing)
- Providing solutions for Business re-structure
- Involving in Stakeholder engagement & obtaining Sign off
- Project Methodologies & Core Systems:
- MS Visio/ Holocentric
- Agile Methodology
- Power point
- Jira
- Key Achievement:
- Gained complete training on Jira & Expense
- Reason for leaving:
- Internal recommendation to assist, Objective of this project was to amalgamate three different asset finance processing systems in to one platform
- My responsibilities were to handle MIS reports, controlling User Access Management (UAM), providing ITIL solutions, collecting business requirement (BRD) and liaising with the stakeholders and vendor to obtain the signoff for the designed processes
- Key Responsibilities:
- Provide insights from the Business into Technology to inform and influence the Technology strategy and operations
- The solution designing frontline users to using Web based tool, back-end Windows tool and UX designing
- PeopleSoft relationship management tool integrated with new application
- Application Programming Interface (API) set of protocol and tools build for the new application
- Creating of functional specifications, business requirements analysis, flowcharts, and process maps.
BUSINESS ANALYST
SYDNEY WATER MULTI, Catalyste Management Consulting
, Australia
11.2016 - 02.2017
- This was a business restructure project, aimed to perform capability analysis including cost, SLAs, and FTE calculations
- I was the sole BA on the Finance Stream along with the allocated Business SME’s
- I have completed the Solution design with the Process mapping/ blueprint and obtained sign off from the Business and Project sponsors and handed over the solutions to the business owners for implementation
- Key Responsibilities:
- Planning & facilitating workshops for finance stream
- Mapping “As is” processes via Workshops
- Interpret & Developing “To be” processes via workshops
- Requirement Gathering for all the Finance reports
- Blueprint Writing
- Providing solutions for Business re-structure
- Data gathering and producing Finance reports for the teams
- Stakeholder engagement/ Sign off
- Project Methodologies/ Core Systems:
- Holocentric
- Agile Methodology
- Power point
- Key Achievement:
- Completed the Holocentric Modeler Training
- Reason for leaving:
- To explore government project experience, I have obtained short team contract
BUSINESS ANALYST
Zurich Financial Service – Australia
07.2016 - 10.2016
- I was solely responsible for data analysing and due diligence planning for the project
- Solution designing for the ramping planning
- Conducting workshops to understand the “As is” processes and designing “To be” process mapping
- Onshore and Offshore business processes designing
- System requirement gathering for the testing environments to conduct training
- Main responsible and designing for the Business Continuity Plan (BCP)
- Project Methodologies/ Core Systems:
- MS Visio
- Agile Methodology
- Jira
- Reason for leaving:
- Short term 3 months contract
BUSINESS ANALYST
Commonwealth Bank – Australia
02.2016 - 07.2016
- This project mainly focused on effectiveness and efficiency
- I have worked on identifying the most time-consuming processes & convert to be more efficient, effective and customer focused
- At implementation, I created a new team (Business Banking Middle office) and conducted workshops with SME’s designing the solutions & providing training
- Key Responsibilities:
- Customer channel contact centre transformation Program
- Assisted in reorganising various departments in the business to meet its long term strategic intend
- Reviewing the current process to capturing the requirements for the restructure
- Interpret the project requirements
- Developed the project issue register to track potential issues and defined the action plan for mitigation
- Stakeholder engagement in identifying the required documents
- Liaise with Risk team for the business restructure
- Providing solutions and Business re-structure
- Developed in PeopleSoft staff development Metrix for the future staff’s restructure
- Assisting in collating and formulating the future responsibilities
- Engaged with the IT partners to address the access management issues resulting from the PeopleSoft changes
- Coordinated and ensure successful implementation of process handovers for over 25 teams
- Communicate requirements to stakeholders; manage conflicts, issues, and changes in order to ensure that stakeholders and project team members remain in agreement on solution scope
- Liaise with various senior managers to address process activities required for successful implementation
- Assisted in finalising the current v/s future org structure and coordinated transiting activities
- Project Methodologies/ Core Systems:
- MS Visio
- Agile Methodology
- Jira
- SAP – HR System
- CAPS
- Mainframe System
- Reason for leaving:
- Fixed term 6 months contract
BUSINESS ANALYST
Suncorp Group
, Australia
08.2015 - 02.2016
- The Aim of this project was to identify the incidents that are not satisfying the ASIC legislations of the current Consequence Management and Remediation process reviewed by the External auditors (PwC)
- I have successfully settled to work with the PWC audit report and finding the correct processes and implementing the changes with the relevant stakeholder approvals
- Key Responsibilities:
- Liaise with Legal/ Risk team for the business for consequence management process
- Arranging & Participating in Lean workshops for life Insurance/ Wealth/ Super
- Analyst/ Implementing the PWC recommendations
- Customer channel risk Program
- Product Designing
- Acting as the single point of contact between Project Management and appropriate IT groups from solution planning, sizing, to fulfilment
- Working on Gap, Feasibility, Data and Risk Analysis
- Mapping the future process in Risk
- Documenting functional and non-functional requirements
- Providing the evidence and actions for Suncorp legal to co-ordinate with ASIC
- Completing the identified issues by due date
- Stakeholder engagement/ Sign off (Internal and External)
- SIPOC Analysing for on-boarding process
- Project Methodologies & Core Systems:
- Agile Methodology
- MS Visio
- Key Achievement:
- Re-obtained the Suncorp’s Life/ Wealth/ Super licences that have been disqualified
- Reason for leaving:
- Fixed term 6 months contract
BUSINESS/ PROCESS/ TECH ANALYST
GLOBAL ASSET FINANCE
, GAF
11.2011 - 08.2015
SENIOR BUSINESS ANALYST
08.2011 - 10.2011
- Preparing PoC Report (2 months)
- Data Analysing
- Scoping identified error from induction data
- Making Suggestion for induction
- Producing Project Reports
- Managing SME workflows
BUSINESS ANALYST, PROGRAM
National Australia Bank, NAB
, Australia
08.2009 - 10.2011
- This was an offshore project where I worked with offshore teams designing the processes capabilities and solutions to satisfy our Australian regulatory requirements
- Key Responsibilities:
- Processing & Data Analysing
- Producing Project reports
- Maintaining Lead to ensure the assigned tasks have been completed by the team
- Documenting and analysing all requirements for process mapping including new initiatives, changes on processes and maintenance of Access on systems to support business outcomes
- Regulatory solution designing for offshore team accesses
- Onshore and Offshore business process designing
- Designing workflow tools and Telephony system to provide excellent customer service
BUSINESS ANALYST
PROCESS MANAGEMENT, National Australia Bank, NAB
, Australia
05.2008 - 08.2011
- Analysing data & Processes
- Identifying the Root-cause of process breakdowns via DMAIC
- Process mapping via iGrafx
- Liaising with different Stakeholders including Mortgages, to ensure effective business development is optimised
- Working with Risk & Compliance teams to ensure all process changes meet the company legal requirements
- Aligning processes to match NAB Legal Policy
- Preparing Project Proposals for Technology changes / enhancements
- Performing tests for WILO project using HP Quality Centre version 9.2
- Completing “Security in Order” check (SIO) on loan documentation
- Supporting multiple Phases of the LEAP Project as the key Subject Matter Expert
- Training & coaching offshore teams on critical processes including SIO & DD
- Verifying Value Transactions for offshore draw downs (VTV)
- Developing and rolling out the Quality framework for offshore SIO and DD teams
- Completing internal quality checks for onshore and offshore staff
- Raising process improvements via OBT
- Fixing systematic errors (OARS)
- Supporting offshore teams for all urgent settlements
- Acting as the key support for the Team Leader
- Key Achievement:
- Provided quality service, communicating effectively and confidently with people from all backgrounds and learnt about the mortgage process and mortgage documentation
- NAB Key Project / Process Involvement
- LEAP project (Phase 1, 2 and 3)
- Homeside Refinance to NAB end to end process reengineering
- Mortgage Transformation Program RICE workshop subject matter expert
- Merging state settlement account in to one National account
- General Old law chain conversion to torrent title process designing
- Project Methodologies
- MS Office – Including MS Project
- IGrafx
- XeP3
- Powerpoint
- PeopleSoft
- HP Quality centre version 9.2
- Lean, Six Sigma Methodology
- Kaizen Methodology
- Waterfall Methodology
- Salesforce
- NAB Awards
- GBS Recognising Excellence Nominee for 2010
- Shining Star Winner for the month of November 2009
- Valued Contributor to Lending Services 2009
BUSINESS ANALYST
08.2009 - 08.2010
- Electronic Consumer loan image processing system – eCLIPSE (1 year)
- Documenting and analysing all requirements for process mapping including new initiatives, changes on processes and maintenance of Access on systems to support business outcomes
- Design the workflow application tool
- ECLIPSE portal generate a unique ELF ID
- Prioritisation and streaming principles
- Design secured storage process – Iron Mountain
- Design document recall process
- Introduce FIFO approach
- Key Achievements:
- Offered permanent opportunity
- Project Portfolio and Process Management was satisfied with my work and provided feedback that I was efficient, punctual and reliable, a fast learner, well organised and able to work with minimum supervision
- During the Mortgage Transformation Project, I have been assign to work on multiple different projects
LENDING SUPPORT OFFICER/ BUSINESS ANALYST
ANZ National Financial Group
Auckland, NZ
12.2000 - 05.2008
- Providing System Support
- Maintaining the online mandates system for NBNZ
- Investigation of fraud transactions
- Preparing the completed analysis of loan payouts & penalty fees
- Finalising the settlement instructions
- Generating daily SAS reports & Monthly NUR reports
- Completing flexi checking on Staff capability
- Assessing the Credit Risk for temporary Limits
- Preparing Loan Verification letters (LVL) for Business/retails Customers
- ANZ National Bank Key Projects / Process Involvement
- 1st Step NBNZ Online Mandates New System Implementation (Tester)
- 2nd Step NBNZ Online Mandates New System Analyser & Tester
- ANZ Online Mandates system – Analyser & Tester
- Relocating – Tester for all system
- Mini Project – Dishonoured Decision Requester Template
- Mini Project – Cross training feed back template
- Mini Project – System access database
Project 1
UNISYS
- In November 2002 RAMS outsourced the end-to-end serviceability and mortgage processing of its residential mortgage loans to Unisys Credit Services, Unisys assumed the management of the existing RAMS mortgage processing and servicing platform, including more than 220 personnel
- Unisys also took over the outsourced operations of the RAMS contact centre for customers and originators, which is the primary contact point for customer inquiries, ranging from product information and interest rate changes to specific loan account queries
- Unclaimed Monies is an annual process to remit unclaimed funds to ASIC
- As part of this process, Westpac Banking Group has two obligations: Deliver an accurate and timely remittance to ASIC Ensure customers have reasonable forewarning of remittance
- The process for Unclaimed Monies has previously been owned and facilitated by the Consumer Deposits Product Team on behalf of the Group
- The Unclaimed Monies Project primarily established due to the legislative changes relating to Unclaimed Monies (UCM) that were effective 31st December 2015
- The objective of the Project is to deliver the March 2017 Unclaimed Monies submission to ASIC including related changes (systems, processes, collateral) to ensure accurate and timely remittance and ensure ongoing sustainability by documenting the end-to-end UCM Process for March 2018 to address ongoing process integrity issues
- This Business Requirements Document (BRD) specifically addresses the changes required in the Unclaimed Monies System (UMS) to ensure the RAMS business are able to produce an accurate and timely remittance to ASIC in a sustainable way that is in line with enterprise processes and schedules
- RAMS had no accounts that met UCM eligibility criteria for the March 2018 Unclaimed Monies submission to ASIC
- Key Responsibilities:
- Product Designing and Implementation
- Business Requirement gathering
- Learning and designing dataflow
- Customer channel transformation Program
- Project Planning
- Facilitating workshops with internal/ external stakeholders
- Design/ Developing all the project objective strategy documents
- Mapping “To Be” processes via Workshops
- Captured and documented Business Process Definition (BPD writing)
- Data Migration for the new products
- Providing solutions for the new system (FYNIX)
- Involving in Stakeholder engagement & obtaining Sign off
- Project Methodologies & Core Systems:
- MS Visio
- Agile, Waterfall and hybrid Methodology
- Power point
- Jira
- Key Achievement:
- Working on Multiple Project at the same time
- Leading the junior business analyst
- Assigned all the three (3) projects successfully completed by the given duration
- Reason for leaving:
- Casual 6 months contract – all the three (3) project successfully completed.
Education
Science Fundamentals 159202 – Declarative Programming -
01.2002
Introduction to Access Self Management Study Self Management Workshop -
01.2002
Bachelor - Computer Science
Massey University
Diploma of Information Technology - Software Development
Spherion Educations
Skills
- Testing – Writing test script and performing test planning and getting sign off from the stake holder as per business requirement (AAT, SIT, UAT, RT, FASTCLOCK and P & V)
- Running SQL query for the dummy transactions and identifying the error’s root course
- ANZ Key Projects / Process Involvement
- Global Asset Finance (Full project life cycle)
- Project Methodologies & Core Systems
- MS Office – Including MS Project
- IGrafx/ MS Visio
- JIRA
- Confluence
- PowerPoint
- Structured Query Language (SQL)
- Crystal
- Adobe Acrobat pro
- Snagit
- Agile Methodology
- Enterprise Architect Tool
- HP Quality centre version 92
- Citrix
- SharePoint
- SOFTWARE SKILLS
- Project Tools and systems Project Management Tools:
- Jira, Microsoft Project, Confluence, SharePoint, Miro and Power point
- Process Mapping Tools:
- Igrafx, Ms Visio, Holocentric and Lucidchart
- Business Operational systems
- Australia:
- Acaps, eClipse, Seibel, eBOBS, Docwiz, OARS, SAP, VTV, OBT, Workware, Hogan, PeopleSoft, Python, SAP, WebOBS, PowerBI, and Tableau
- New Zealand:
- SAS, Right FAX and Systematic (NBNZ), Carbe, Control D, Caps, Right FAX, Online Mandates system (ANZ & NBNZ) and EPS
- Platforms
- Intel based microprocessors machines, UNIX, Macintosh, DOS/Windows and All Windows based operating system
- Languages
- PROGRAMMING LANGUAGE:
- Java, Borland C, C and Pascal DBMS: Microsoft Access, FoxPro and Dbase III plus, JavaScript
- QUERY LANGUARE: Prolog, SQL
- FUNCTIONAL LANGUAGE:
- Haskell, SCRIPTING
- MAKEUP LANGUAGE: Html, Xml
- Packages MS OFFICE Products, WordPerfect, Lotus 123, Power Point, Photoshop, Howard Graphics, Aldus Page Maker, Rational Rose and iGrafx
- Browsers Internet Explorer, Netscape Communicator, Outlook Express, Lotus Notes and E-mail
- Business Planning
- Workflow Analysis
- Data Analysis
- Competitive Analysis
- Project Management
- Product Development
- Product Management
- Staff Management
- Consulting
Accomplishments
- Managing MIS reports, Finance Reporting, APRA Reports Change Log Maintenance, Enterprise Architecture Tool & Traceability Matrix
- Involving in Project Lead, & Project Planning
- Analysis taken in order to move from its current stat to its desired, future state – GAP Analysis
- Hogan system is an integrated suite of applications that provides online, real time access which ANZ payments team uses
- As a part of this project, I have involved in requirements gathering for Ambit to connect and able to abstract data from MIS to produce Reconciliation report
- Construction and maintenance of User Access Management
- Driving & continuances in standardisation of System Administration metrics
- Solution designing (via Citrix) for the testing systems and prevision access for the testers.
Certification
Offered permanent opportunity. Sponsored by ANZ to complete Agile Certified Practiser course. Sponsored by ANZ to complete Certified Crystal Developer course.
References
Referees: Referee contact details will be provided upon request.
Interests
Travelling, Cricket & Soccer
Additional Information
- AWARDS , English for Communication University of Warwick May 1991 Direct Marketing and Institutional Sales Grolier International, Kingdom of Saudi Arabia Sept 1996 – Dec 1996 English Proficiency Program Victoria University, Wellington Nov 1998- Feb 1999
- Professional Memberships: , International Institute of Business Analysis (IIBA)
Timeline
SENIOR TECH BUSINESS ANALYST
Coles Supermarkets
08.2023 - 04.2024
SENIOR BUSINESS ANALYST
Wesfarmers Health
08.2023 - 10.2023
SENIOR BUSINESS ANALYST – OMNISTORE PROGRAM
Myer Group
06.2022 - 05.2023
SENIOR BUSINESS ANALYST – ADVANTAGE PROGRAM
Target Group
01.2022 - 07.2022
SENIOR BUSINESS ANALYST
La Trobe University
09.2021 - 12.2021
SENIOR BUSINESS ANALYST
COLES EXPRESS MOBILE APP, Coles Group
02.2021 - 08.2021
SENIOR BUSINESS ANALYST
Woolworths Group
02.2020 - 05.2020
SENIOR BUSINESS ANALYST
01.2018 - 11.2020
SENIOR BUSINESS ANALYST – WESTPAC GROUP
09.2017 - 01.2018
BUSINESS ANALYST
Department of Planning
06.2017 - 09.2017
TECHNICAL BUSINESS ANALYST
Australia New Zealand Bank, ANZ
02.2017 - 05.2017
BUSINESS ANALYST
SYDNEY WATER MULTI, Catalyste Management Consulting
11.2016 - 02.2017
BUSINESS ANALYST
Zurich Financial Service – Australia
07.2016 - 10.2016
BUSINESS ANALYST
Commonwealth Bank – Australia
02.2016 - 07.2016
BUSINESS ANALYST
Suncorp Group
08.2015 - 02.2016
BUSINESS/ PROCESS/ TECH ANALYST
GLOBAL ASSET FINANCE
11.2011 - 08.2015
SENIOR BUSINESS ANALYST
08.2011 - 10.2011
BUSINESS ANALYST, PROGRAM
National Australia Bank, NAB
08.2009 - 10.2011
BUSINESS ANALYST
08.2009 - 08.2010
BUSINESS ANALYST
PROCESS MANAGEMENT, National Australia Bank, NAB
05.2008 - 08.2011
LENDING SUPPORT OFFICER/ BUSINESS ANALYST
ANZ National Financial Group
12.2000 - 05.2008
Project 1
UNISYS
Science Fundamentals 159202 – Declarative Programming -
Introduction to Access Self Management Study Self Management Workshop -
Bachelor - Computer Science
Massey University
Diploma of Information Technology - Software Development
Spherion Educations
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