Dingning (Esther) Li
Melbourne,VIC
Summary
Passionate about the intersection of art and intellect, I am a dedicated Master of Art (Art Management) graduate with a perfect GPA of 4.0 and a fervent commitment to scholarly exploration, I am driven to uncover the nuanced narratives that define artistic movements. Guided by a family immersed in art collection, I have cultivated a deep appreciation for the transformative power of creativity. Through my academic journey, I have acquired the analytical tools and cross-cultural sensibilities needed to contribute meaningfully to the art research landscape. With a proven track record in client engagement and a desire to bridge the gap between academia and public appreciation, I aspire to curate accessible narratives that enrich our understanding of art's complexities. By pursuing the Graduate Trainee position at Christie's London, I am poised to contribute significantly to Christie's esteemed legacy while further honing my skills in curating, research, and client-focused endeavors.
Overview
3
3
years of professional experience
Work History
Client Advisor CRM
Acne Studios
08.2022 - Current
- Orchestrated and managed a global client portfolio, fostering relationships with international clientele by employing CRM strategies to create targeted campaigns and communications tailored to different client demographics, resulting in a 30% increase in customer retention within the past six months.
- Applied advanced CRM tools such as Tulip and Dynamics, contributing to a substantial boost in cross-selling and upselling opportunities by identifying client purchase patterns and behaviours.
- Spearheaded a data-driven approach by analysing client preferences, resulting in a 15% increase in sales through tailored product recommendations and personalized services.
- Championed a client-centric ethos, mirroring the engagement approach vital for connecting with art collectors and scholars, fostering deeper relationships, and elevating brand loyalty.
- Coordinated pre-sale events and facilitated a research-driven environment, engaging with clients in a manner akin to art-world interactions, leading to a 20% increase in event attendance and participation.
- Collaborated cross-departmentally to optimize the customer journey, utilizing CRM insights to refine customer touchpoints and enhance the overall client experience, resulting in consistent positive feedback and an increase in client referrals.
- Applied strong research skills to analyze fashion trends and client preferences, influencing personalized shopping experiences and contributing to a consistent 90% in customer satisfaction scores.
- Provided unwavering personalised client care, driving a 25% increase in sales conversion rates and fostering a loyal customer base through exceptional CRM practices.
Copy Editor (remote)
PingWest
06.2022 - Current
- Collaborated remotely with the editorial team to edit and proofread English-language publications, ensuring accuracy, clarity, and adherence to style guidelines.
- Enhanced the quality of written content by reviewing grammar, syntax, punctuation, and consistency, while maintaining the integrity of the original author's voice.
- Provide constructive feedback to writers and contributors to improve the overall readability and impact of articles.
- Manage multiple editing projects concurrently, meeting deadlines, and maintaining a high standard of quality.
- Engage in cross-cultural communication and sensitivity, ensuring effective communication and collaboration within a global team.
- Contribute to the creation of engaging and informative content that resonates with international audiences.
- Apply meticulous attention to detail in fact-checking, citation verification, and the overall editorial process.
- Served as a pivotal liaison between content creators and English-speaking readers, ensuring culturally relevant communication and accuracy.
- Demonstrated autonomy and collaborative teamwork in content creation and refinement within a cross-cultural context, showcasing exceptional language skills and meticulous attention to detail.
Brand Operation Assistant
QU ART Museum
01.2021 - 06.2021
- Provided excellent service to guests by maintaining order in the art museum, guiding guests through the museum, offering explanations of artworks and artists, as well as presenting the museum's membership programme.
- Assisted in the operation and management of social media platforms, publicity, and promotion.
- Assisted in conducting art merchandise market and art venue research.
- Assisted with the museum's English Editor and Communications Department with Chinese-to-English translation and English language writing and editing for exhibition materials, including exhibition forewords, texts for exhibition leaflets, wall texts, press releases, exhibition announcements, etc.
- Assisted in the collation of documents such as media reports.
- Assisted with on-site support work such as exhibition filming and media filming.
- Assisted the public programs and curatorial team in planning activities and executing projects.
- Assisted in organising projects, exhibition openings, and other related activities in which the Brand Marketing Department is involved.
- Managed office and gallery supply inventories and placed reorders to maintain predetermined stock levels.
- Other support tasks, including but not limited to assisting with daily chores and internal operations.
Education
Master of Arts - Art Management
RMIT University
Melbourne, VIC12.2023
Bachelor of Science - Psychology
University of Melbourne
Parkville, VIC12.2020
Skills
- CRM
- Research and Analysis
- Interpersonal Sensitivity
- Cross-Cultural Sensitivity
- Ethics and Integrity
- Financial Acumen
- Team Collaboration
- Time Management
- Problem-solving
- Strategic Multitasking
- Proficient with Microsoft Packages
- Fluent in English and Mandarin
- Intermediate in Japanese
- Professional Written and Verbal Communication
Research Projects
Exhibition as Polylogue: Art galleries as a public space for learning and meaningful experiences
Affiliations
RMIT Curatorial Collective
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
French
Limited Working
Timeline
Client Advisor CRM
Acne Studios
08.2022 - Current
Copy Editor (remote)
PingWest
06.2022 - Current
Brand Operation Assistant
QU ART Museum
01.2021 - 06.2021
Master of Arts - Art Management
RMIT University
Bachelor of Science - Psychology
University of Melbourne
Similar Profiles
Erwin ChenErwin Chen
Client Advisor at Acne StudiosClient Advisor at Acne Studios
Madhulika KarmakarMadhulika Karmakar
IT Support Technician at Acne Studios ABIT Support Technician at Acne Studios AB
Alicia FerreiraAlicia Ferreira
Sales Supervisor at Acne StudiosSales Supervisor at Acne Studios