Dinh Ngo
Newtown,NSW
Summary
Dynamic professional with extensive experience in customer service and machine operation
Proven ability to enhance customer satisfaction and loyalty through effective conflict resolution and attention to detail. Skilled in chemical handling, machine operating and adaptable to change, consistently delivering high-quality results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dry Cleaner
Newtown Quality Dry Cleaner
08.2023 - Current
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
Bar Attendance
Marrickville Hotel
02.2020 - 03.2023
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Customer Service Representative
Marrickville Tobacco
05.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Nursing
University of Technology Sydney
Sydney, NSWSkills
- Machine operation
- Safety procedures
- Order tracking
- Scheduling appointments
- Chemical handling
- Pressing techniques
- Tool maintenance
- Plastics manufacturing
- Machine setup
- Adaptability to change
- Production monitoring
- Mechanical troubleshooting
- Production reports
- Customer focus
Languages
English
Full Professional
Timeline
Dry Cleaner
Newtown Quality Dry Cleaner
08.2023 - Current
Customer Service Representative
Marrickville Tobacco
05.2020 - 05.2022
Bar Attendance
Marrickville Hotel
02.2020 - 03.2023
No Degree - Nursing
University of Technology Sydney
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