Hi, I’m
Dinh (Jenny) M Luu
Moonah,TAS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
years of professional experience
2
years of post-secondary education
Work History
Rokeby Service Centre (ABN 52 594 401 916)
Business Owner
05.2023 - Current
Job overview
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Monitored staff performance, providing final-say assessment over inquiries.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Conducted audit inspections and independent checks to verify parts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
MJ Mechanical (ABN 30 582 314 560)
Business Owner
12.2021 - Current
Job overview
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Monitored staff performance, providing final-say assessment over inquiries.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Conducted audit inspections and independent checks to verify parts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
VTM AUTO CARE (ABN 60 719 835 404)
Business Owner (as a Sole Trader)
11.2018 - 05.2022
Job overview
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
- Monitored and optimized advertising campaigns using Facebook page.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Luu Tu Cuong PTY LTD Bolt And Nut Trading
Receptionist, Bookeeping
01.2018 - 10.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Completed payroll functions to facilitate accurate and prompt staff payments.
KFC Prahran
Customer Service Cashier
03.2014 - 10.2017
Job overview
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Swiss Institute Australia, Level 1, Suite 22/420 Collins St, Melbourne VIC
Advanced Diploma from Business
Camberwell High School, 100A Prospect Hill Rd, Canterbury VIC 3126
High School Diploma
07.2013 - 12.2015
Skills
- Training and Development
- Accounting Management
- Coaching and Mentoring
- Business Marketing
- Negotiation and Persuasion
- Stakeholder Communications
- Innovative and Visionary
Timeline
Business Owner
Rokeby Service Centre (ABN 52 594 401 916)
05.2023 - Current
Business Owner
MJ Mechanical (ABN 30 582 314 560)
12.2021 - Current
Business Owner (as a Sole Trader)
VTM AUTO CARE (ABN 60 719 835 404)
11.2018 - 05.2022
Receptionist, Bookeeping
Luu Tu Cuong PTY LTD Bolt And Nut Trading
01.2018 - 10.2018
Customer Service Cashier
KFC Prahran
03.2014 - 10.2017
Camberwell High School
High School Diploma
07.2013 - 12.2015
Swiss Institute Australia
Advanced Diploma from Business
04.2023
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