Dinh T Nguyen
SYDNEY,NSW
Summary
Store manager with a focus on inventory management, customer service, and sales performance. Demonstrated ability to enhance customer satisfaction and streamline operations for increased sales growth. Proven success in retail operations and employee supervision, leveraging strategic planning and team leadership skills. Multitasking expert with a hands-on approach.
Overview
1
1
Language
25
25
years of professional experience
Work History
Store Manager
The Eyecare Choice
CABRAMATTA, New South Wales
04.2024 - Current
- Streamlined daily store operations to improve service efficiency and customer satisfaction.
- Trained and supervised staff on product knowledge and effective sales techniques.
- Resolved customer complaints promptly to ensure high satisfaction levels.
- Monitored sales performance to identify actionable opportunities for enhancing service delivery.
- Implemented visual merchandising strategies to enhance overall store presentation.
- Organized inventory management processes to ensure product availability aligned with customer demand.
- Managed inventory tracking, conducting physical counts to reduce loss.
- Prepared monthly reports summarizing sales figures, expenses, and profits to inform strategic decisions.
Optical Dispenser
Casula Eyewear
Casula
02.2002 - 09.2022
- Conducted vision tests to determine lens prescriptions accurately.
- Collaborated with optometrists to ensure accurate prescription fulfillment and customer satisfaction.
- Guided customers in selecting eyewear tailored to individual needs and preferences for enhanced satisfaction.
- Informed clients on lens options and eyewear maintenance practices to promote informed purchasing decisions.
- Provided adjustments and repairs to eyewear for optimal fit and comfort.
- Managed customer records and processed orders using specialized software systems to streamline service.
- Maintained inventory of eyeglass frames and lenses for efficient service delivery.
- Trained new staff on product knowledge and customer service standards.
Education
Post-Graduate Certificate - Optical Dispenser
TAFE NSW
NSW03-2000
High School Diploma -
Chester Hill HS
Chester Hill, NSW11-1991
Skills
- Inventory management and control
- Visual merchandising
- Sales expertise
- Customer service and relations
- Product knowledge
- Staff training and development
- Team leadership and management
- Retail operations
- Problem solving
- Time management
- Multitasking and organization
- Relationship management
Languages
Vietnamese
Professional
Timeline
Store Manager
The Eyecare Choice
04.2024 - Current
Optical Dispenser
Casula Eyewear
02.2002 - 09.2022
Post-Graduate Certificate - Optical Dispenser
TAFE NSW
High School Diploma -
Chester Hill HS