Enthusiastic and detail-oriented team player with strong organizational skills. Skilled in task prioritization and customer service, with the ability to manage multiple projects with a high degree of accuracy. Ready to help team achieve company goals.
Hi, I’m
Dinh Tam Tran (Shelby)
Cabramatta,NSW
Summary
Overview
11
years of professional experience
Work History
Simply Different
Florist and Shop Manager
10.2023 - 03.2024
Job overview
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Provided customers with care directions for flower arrangements.
Mai Khoi ITC JSC
Sales Assistant
12.2022 - 09.2023
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Increased sales by building strong customer relationships and providing excellent service.
FV International Hospital
Receptionist Administrator
01.2021 - 12.2022
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Supported translation tasks
- Assisted in organizing company events, contributing to team morale and cohesion.
- Supported new patients in the registration process (filling the form, creating accounts, printing patient cards)
San Camera
Sale Assistant
08.2017 - 01.2021
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Organized in-store promotions to increase awareness of new product lines.
Samhammer Co, Ltd
Customer Service
02.2013 - 03.2017
Job overview
- Collaborated with other areas to provide quality, seamless customer service.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Australian Catholic University
Master of Arts from Teaching(Early Child And Primary)
2026
University Overview
Pearson Academic
Certificate from English
01.2023
University Overview
PTE English Academic Certificate
Samhammer AG-In-House Training
Certificate from Customer Service
01.2013
University Overview
Effective on-job-training Certificate
University of Social Sciences And Humanities
Bachelor of Arts from Chinese Linguistics And Literature
01.2007
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
- Time Management
- Multitasking
- Computer Skills
- Attention to Detail
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Florist and Shop Manager
Simply Different
10.2023 - 03.2024
Sales Assistant
Mai Khoi ITC JSC
12.2022 - 09.2023
Receptionist Administrator
FV International Hospital
01.2021 - 12.2022
Sale Assistant
San Camera
08.2017 - 01.2021
Customer Service
Samhammer Co, Ltd
02.2013 - 03.2017
Pearson Academic
Certificate from English
Samhammer AG-In-House Training
Certificate from Customer Service
University of Social Sciences And Humanities
Bachelor of Arts from Chinese Linguistics And Literature
Australian Catholic University
Master of Arts from Teaching(Early Child And Primary)
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