Summary
Overview
Work History
Education
Skills
Tools
Languages
Certification
Timeline
BusinessAnalyst

Dinithi Aluthge Dona

Chadstone,VIC

Summary

A highly self-motivated individual with strong interpersonal skills, quick to learn and resourceful. Focused on delivering results through hard work and perseverance, with expertise in business analysis, stakeholder management, and data-driven decision-making.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Analyst

QDMS Solutions Pty Ltd
01.2023 - Current
  • Improved QDMS software by gathering client requirements and introducing frequently requested features that enhanced document organization. Acted as the key link between clients and developers to ensure clear communication and timely implementation. Led workflow redesigns that simplified client onboarding, cutting setup time by 30%. Used data insights and Power BI to boost document retrieval speed by 45%. Collaborated with the IT team using SQL to analyse data and support development decisions effectively.


Project Manager

ShoutOut Labs (Pvt) Ltd
01.2017 - 01.2019
  • Led delivery of ShoutOUT’s loyalty platforms and AI chatbots for clients like Massy Group and Dilmah, managing scope, timelines, and budgets. Prioritized tasks, maintained documentation, and mitigated risks to ensure project success. Developed data-driven marketing strategies to boost customer engagement and retention. Utilized Lucid chart to visualize workflows and enhance team collaboration.

Business Development Analyst

Arimac Digital (Pvt) Ltd
01.2015 - 01.2017
  • Gathered business needs and designed tech solutions across platforms, boosting Nestlé’s campaign engagement by 30% and conversions by 15%. Acted as liaison between business and IT for clients like Nestlé, Dialog Axiata, and Lion Brewery. Managed documentation, testing, and user training, ensuring smooth project delivery using Jira.

Education

Master of Business Analytics and Information Systems -

Deakin University
02.2022

Bachelor of Science (Hons.) - International Business

Northumbria University By Pearson
06.2019

Higher National Diploma - International Business Management

Plymouth University
08.2015

Skills

  • Business analysis & stakeholder management
  • Process modeling (BPMN/UML)
  • Market research & strategic planning
  • International business development
  • Sales & client relationship management
  • Data analytics & visualization
  • Project management (Agile/Waterfall)
  • Database management & business intelligence
  • CRM strategy and cross-cultural communication

Tools

Python, R, SQL, Tableau, Power BI, Excel (advanced), SAS, Jupyter, RStudio, MySQL, PostgreSQL, MS Project, Jira, Trello, Lucidchart, draw.io, BPMN tools, Salesforce (conceptual), SPSS.

Languages

English
Full Professional

Certification

  • Aspire Journeys by Skillsoft, Australian Computer Society
  • WORKING WITH MICROSOFT AZURE SQL by Skillsoft, Australian Computer Society
  • Data Analysis with R by Skillsoft, Australian Computer Society
  • Microsoft Certified: 2PL-300: Power BI Data Analyst Associate (Intermediate)
  • Certified Business Analysis Professional (CBAP) (BABOKv3)- International Institute of Business Analysis

Timeline

Business Analyst

QDMS Solutions Pty Ltd
01.2023 - Current

Project Manager

ShoutOut Labs (Pvt) Ltd
01.2017 - 01.2019

Business Development Analyst

Arimac Digital (Pvt) Ltd
01.2015 - 01.2017

Higher National Diploma - International Business Management

Plymouth University

Master of Business Analytics and Information Systems -

Deakin University

Bachelor of Science (Hons.) - International Business

Northumbria University By Pearson

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Dinithi Aluthge Dona