Dinithi Kavindya
Mount Waverley,VIC
Summary
Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
6
6
years of professional experience
Work History
Early Childhood Educator
Birches Early Learning Centre
09.2023 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Financial Assistance Customer Representative
Telstra Corporate Head Office
11.2022 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Consultant
LOD WORKWEAR & PROMOTIONS
08.2022 - 10.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained organized, presentable merchandise to drive continuous sales.
- Oversaw daily outbound calls to identify services that address primary needs.
Customer Service Representative
HILLS HEALTH SOLUTIONS
08.2019 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Hospitality Team Member
Dandenong Club
12.2021 - 07.2022
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Collaborated with various team members to meet guests' requests.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Receptionist
Cake Point
05.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Cleaner Supervisor
Jim's Cleaning
05.2020 - 09.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Customer Service Agent
MOBITEL, LANKA
08.2018 - 06.2019
- Coordinated logistics and delivery of room turnover, nightly turndown and minibar restocking services
- Communicated rates, secured reservations and accepted guests' payments.
- Managed files, processed paperwork and submitted payments to assist administrative team
- Liaised with guests to offer assistance and handle diverse problems related to hospitality services
- Created billing notes in reservations for consistent communication across departments and optimal service levels
- Operated POS system, processed transactions and issued receipts.
- Served as first point of contact for new and returning visitors.
- Advised front desk about cleaned and inspected rooms ready for occupation
- Prioritized rooms and spaces requiring immediate attention.
- Attended staff meetings and communicated company policies and priorities to staff
- Identified opportunities to improve services and increase the efficiency of operations
- Used good organizational skills to manage workload.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
Education
BACHELOR OF FASHION DESIGN -
TORRENS UNIVERSITY
MELBOURNE, VICTORIAHigh School Diploma - Science
Lyceum International School
Graduate Diploma - Early Childhood Education
Victoria University
Melbourne, VIC06.2025
FOUNDATION OF SCIENCE -
SEGI UNIVERSITY
05.2017
Skills
Classroom Management
Documentation and Record Keeping
Parent-Teacher Communication
Lesson Planning
Maintaining safety
Curriculum Planning
Behavioural modelling
Classroom Organization
Leading activities
Goal Setting
Languages
English
Full Professional
Sinhalese
Full Professional
Timeline
Early Childhood Educator
Birches Early Learning Centre
09.2023 - Current
Financial Assistance Customer Representative
Telstra Corporate Head Office
11.2022 - 09.2023
Sales Consultant
LOD WORKWEAR & PROMOTIONS
08.2022 - 10.2022
Hospitality Team Member
Dandenong Club
12.2021 - 07.2022
Receptionist
Cake Point
05.2020 - 03.2021
Cleaner Supervisor
Jim's Cleaning
05.2020 - 09.2020
Customer Service Representative
HILLS HEALTH SOLUTIONS
08.2019 - 07.2022
Customer Service Agent
MOBITEL, LANKA
08.2018 - 06.2019
BACHELOR OF FASHION DESIGN -
TORRENS UNIVERSITY
High School Diploma - Science
Lyceum International School
Graduate Diploma - Early Childhood Education
Victoria University
FOUNDATION OF SCIENCE -
SEGI UNIVERSITY
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