Dinkrit Singh
Cairns,QLD
Summary
Dynamic hospitality professional with extensive experience at Dan Murphy's Cairns, excelling in customer service and team training. Proven track record in optimizing inventory management and enhancing guest satisfaction through innovative strategies. Strong leadership and attention to detail drive operational efficiency and elevate dining experiences. Skilled in wine and spirits knowledge.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Duty Manager
Dan Murphy's Cairns
06.2023 - 12.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained staff on customer service protocols and product knowledge, enhancing team performance.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty.
- Coordinated staff schedules to ensure optimal coverage during peak hours and special events.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Chef/Owner/Operator
Maharajas Palm Cove
02.2010 - 03.2020
- Developed innovative menu items to enhance guest satisfaction and elevate dining experience.
- Supervised kitchen staff, ensuring compliance with health and safety regulations.
- Streamlined food preparation processes, reducing waste and improving efficiency.
- Trained new culinary team members in techniques and operational standards.
Certified Restaurant Supervisor
Cairns International Hotel
03.2003 - 01.2010
- Supervised daily restaurant operations, ensuring adherence to service standards and quality control.
- Trained and mentored staff on customer service techniques and menu knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling for front-of-house staff to align with peak service times.
Education
Bachelor of Arts - Hospitality Administration And Management
Australian International Hotel School
Canberra, ACT09-2002
High School Diploma -
The Doon School Deheradun
India02-1995
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Attention to detail
- Knowledge of Wine and Spirits
Certification
Forklift license
Electric Pallet Jack license
Languages
Hindi
Professional Working
Nepali
Limited Working
Timeline
Duty Manager
Dan Murphy's Cairns
06.2023 - 12.2025
Chef/Owner/Operator
Maharajas Palm Cove
02.2010 - 03.2020
Certified Restaurant Supervisor
Cairns International Hotel
03.2003 - 01.2010
Bachelor of Arts - Hospitality Administration And Management
Australian International Hotel School
High School Diploma -
The Doon School Deheradun