Summary
Overview
Work History
Education
Certification
Field Education Experience
Extracurricular Activities
Summary of Transferrable Skills
Professional References
Timeline
Generic

Dintu Davis

Casula,NSW

Summary

Social Work student with experience in crisis intervention, child welfare, interdisciplinary collaboration, and banking expertise, seeking a placement opportunity. Currently working in a hospital Emergency Department, I have developed skills in empathetic communication and managing high-pressure situations. My background in banking has honed my attention to detail and problem-solving abilities. Committed to advancing community welfare initiatives through advocacy and promoting holistic well-being.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Officer

NSW Health
06.2023 - Current
  • Enhancing patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Facilitating smooth communication between patients, nurses, doctors and other medical staff for seamless coordination of care.
  • Managing difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintaining confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Training new staff on hospital processes and procedures.
  • Improving patient satisfaction by streamlining appointment scheduling and implementing electronic health records.


Bank Manager

State Bank Of India, SBI
06.2015 - 11.2022
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
  • Monitored 18 member employee team and their performances while overseeing day-to-day accounting processes with financial accuracy.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Education

Master of Social Work (Qualifying) -

ACAP
08.2025

Graduate Certificate - Human Service

ACAP
08.2023

MBA - Banking And Finance

Bharatiyar University
06.2021

Bachelor of Technology - Electronics And Communication Engineering

M G University
12.2014

Certification

  • National Police Check
  • Working with Children Check
  • NSW Driving License(Class C) with own car
  • First Aid and CPR certification

Field Education Experience

Anglicare, Liverpool

Social Work Field Education Placement 1 (500 hours, 2024)


Key Responsibilities

  • Managed casework for children in foster care, including preparing detailed case notes, organizing family time visits, and coordinating meetings to ensure the well-being and development of the children in care.
  • Advocated for children’s rights, including securing a long-term care placement in line with their cultural heritage and family connections, collaborating with the Department of Communities and Justice (DCJ).
  • Conducted life story work for a child with mixed cultural heritage, facilitating understanding of their identity by securing DNA heritage tests and engaging in discussions with DCJ.
  • Utilized Child Developmental Theory and Trauma-Informed Care principles in assessments, ensuring sensitive approaches to children with traumatic backgrounds, such as a case involving two siblings with a history of abuse.
  • Worked extensively with intersecting identities, considering cultural, familial, and social factors in assessments and interventions, applying an intersectional lens in practice.
  • Developed a cultural plan for a child from a First Nations background, collaborating with the Aboriginal Land Council to ensure culturally relevant and respectful care, while deepening knowledge of Aboriginal protocols and Aboriginal Community Controlled Organizations (ACCOs).
  • Participated in risk assessments, including Carer Risk Assessments and Home Safety Assessments, ensuring child safety and placement suitability through structured evaluations.
  • Engaged in professional judgment and critical thinking, analyzing the application of Attachment Theory and Trauma-Informed Care to enhance child safety and development in out-of-home care settings.
  • Completed professional development through exposure to various service teams, including Food and Financial Assistance, as well as Preservation and Restoration, broadening understanding of systemic issues affecting family stability and child welfare.
  • Participated in regular supervision sessions, engaging in reflective practice to continuously improve practice and ensure alignment with social work theories and evidence-based interventions.

Achievements

  • Contributed to discussions on systemic challenges and budget constraints in out-of-home care, attending the Leaders Symposium organized by ACWA to explore strategies for advocating for policy improvements and resource allocation.
  • Gained favourable feedback from all stakeholders throughout the placement, demonstrating strong interpersonal skills, effective problem-solving, and professional growth.

Extracurricular Activities

  • Successfully completed the Industry Placement Program accredited by ACWA, gaining hands-on experience in professional social work practice and enhancing skills in client support, case management, and community engagement.
  • Attended the ACWA National Conference 2024, a biennial gathering of child and family welfare experts, caseworkers, sector leaders, and child protection advocates.
  • Organized and led youth-centered activities, including retreats, workshops, and community service projects, as part of volunteer work with Jesus Youth.

Summary of Transferrable Skills

  • Crisis Intervention: Skilled at remaining calm under pressure, making quick decisions, and providing support during emergency.
  • Organizational Management: Experienced in time management, prioritization, and resource allocation for effective caseload management.
  • Empathy and Compassion: Deep understanding and genuine care for individuals facing adversity, with a commitment to making a positive impact.
  • Problem-Solving: Accessing and implementing solutions to social, emotional, and practical challenges.
  • Collaboration: Ability to work collaboratively with diverse teams to advocate for systemic change and promote individual well-being
  • Adheres to the AASW (2023) Practice Standards to maintain high-quality social work practice.
  • Committed to working with Culturally and Linguistically Diverse (CALD) and First Nations communities, ensuring culturally sensitive and respectful practice.

Professional References

  • Toynia Hall, Clerical Manager, Liverpool Hospital Emergency Phone: 0287384434 Email: Toynia.hall@health.nsw.gov.au
  • Minh Templonuevo, Case Manager Anglicare Mob: 0434281331 Email: minh.templonuevo@anglicare.org.au

Timeline

Administrative Officer

NSW Health
06.2023 - Current

Bank Manager

State Bank Of India, SBI
06.2015 - 11.2022

Graduate Certificate - Human Service

ACAP

Bachelor of Technology - Electronics And Communication Engineering

M G University

Master of Social Work (Qualifying) -

ACAP

MBA - Banking And Finance

Bharatiyar University
Dintu Davis