Dinu Ekanaike
Willetton,WA
Summary
I am seeking a FIFO role to leverage my health and fitness expertise, customer service skills, and entrepreneurial experience in a challenging and dynamic environment. I am currently running my business as a personal trainer and have been successfully doing so for the past 2 years. Prior to running my business, I have worked in various roles that have built up my customer service skills and allowed me to work through various challenges both autonomously and collaboratively in a team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Pick/Packer
Costa Logistics
Perth, WA
02.2024 - Current
- Completed daily orders with expert picking and packing of shipments.
- Proved successful working within deadlines and a fast-paced environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
Personal Trainer
Revo Fitness
04.2022 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Handle all liaisons with clients such as booking sessions in, preparation of all relevant documentation, process and stay on top of payments
- Running my own business and working for myself has solidified so many skills in me; from accountability to work ethic.
- Increased client retention through consistent communication, motivation, and support.
Member Experience Lead
Revo Fitness
04.2021 - 04.2022
- This role had a heavy focus on member engagement and interaction
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Contributed to the development of new initiatives aimed at enhancing the overall member experience offering.
- Handled member queries and concerns
Retail Sales Assistant
Cotton On
06.2019 - 11.2021
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Main responsibility was customer engagement
- Gained hands on experience in working with POS systems, cash handling, organising & prioritising stock and working writhing the team to hit targets and KPI's s
Barista
McCafe (McDonald's)
04.2018 - 04.2020
- Worked as a barista in the McCafe portion of McDonald's in Perth CBD
- Made coffees, prepared cabinet foods and organised cafe area
- Gained significant experience working both autonomously and in a team during heavy periods of traffic to achieve excellent service at all times.
Education
01.2023
01.2022
01.2020
01.2017
Skills
- Exceptional communication & interpersonal skills
- Can collaborate in a team
- High level of organisation
- Time management
- Customer Service
- Relationship Building
Skills And Competencies
English & Sinhala, I am an easygoing and friendly person who can communicate and collaborate well in team environments. I have worked in various different customer service roles so I have had a significant amount of experience interacting with a variety of different people. I possess excellent communication and interpersonal skills, creating a welcoming atmosphere for patrons., I have a high level of organisation & time management skills. I understand the importance of prioritising tasks whilst still maintaining a specific level of standard, all whilst ensuring the customer experience never falters. I am skilled in engaging with customers, have strong multitasking abilities, and am experienced at handling inquiries/concerns. I am a proactive problem solver with a keen attention to detail.
Certification
- First Aid & CPR
- Licence C Class
Languages
Sinhala
Native or Bilingual
Timeline
Warehouse Pick/Packer
Costa Logistics
02.2024 - Current
Personal Trainer
Revo Fitness
04.2022 - Current
Member Experience Lead
Revo Fitness
04.2021 - 04.2022
Retail Sales Assistant
Cotton On
06.2019 - 11.2021
Barista
McCafe (McDonald's)
04.2018 - 04.2020