Dinu Hewage
Belmont
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
5
5
years of professional experience
Work History
Support Coordinator
St. Jude's
10.2024 - Current
- Provides support, information and advocacy for individuals and families. This involves assessing client needs to recommend course of action and monitoring progress.
- Provide structured strengths-based support for case managed clients.
- Receive referrals, intake and assess clients for program eligibility through client interviews and assessments .
- Develop, plan and deliver community engagement activities based on feedback from the community. Support and develop social interaction and social inclusion opportunities for individuals, families and communities.
- Prepare submissions for funding and resources, and reports for governments bodies and other relevant stakeholders.
- Participate and engage in activities and outings in the community and build relationships and connections in the community.
- Provide support to customers to improve their independence by assisting with living skills, transport, social activities, medication and other support as required.
NDIS Services Coordinator
Valued Lives Foundation
10.2023 - 09.2024
- Manage day to day employee matters such as performance, leave, and injuries with the support of the Area Manager and corporate team. Ask for advice and support when needed.
- Work with staff, participants, families, and other stakeholders to understand and resolve concerns. Escalate to the Area Manager for advice and support as appropriate.
- Create and implement staff rosters and participant schedules ensuring best match for the participant
- Coordinate regular communication channels with support coordinators, employees, participants, and other key stakeholders.
- Undertaking direct support of participants, where required, including cancellations, periods of leave or staff sick leave.
- Regularly review and refine support strategies to minimise risk and optimise best outcomes for individuals.
NDIS Coordinator Children in Care
Plan And Grow
01.2022 - 08.2023
- Drive service excellence by identifying and implementing initiatives that enhance both efficiency and effectiveness.
- Foster strategic relationships by developing and maintaining key partnerships within the sector.
- Strengthen community impact by enhancing service delivery and expanding opportunities for individuals and families to build financial resilience and capability.
Support Worker
Plan And Grow
02.2021 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Support Worker
My Disability Provider
12.2019 - 01.2021
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Education
Diploma of Community Services - Community Services
Stott's College
Perth11-2023
Bachelor of Science - Business Management
Charles Sturt University
Melbourne, VIC12-2020
Charted Institute of Management Accounting - Management Accounting
Wisdom Business Academy
Sri Lanka 03-2018
Skills
- Project management
- Appointment scheduling
- Report development
- Budget monitoring
- Relationship building
- Support services
Timeline
Support Coordinator
St. Jude's
10.2024 - Current
NDIS Services Coordinator
Valued Lives Foundation
10.2023 - 09.2024
NDIS Coordinator Children in Care
Plan And Grow
01.2022 - 08.2023
Support Worker
Plan And Grow
02.2021 - 12.2021
Support Worker
My Disability Provider
12.2019 - 01.2021
Diploma of Community Services - Community Services
Stott's College
Bachelor of Science - Business Management
Charles Sturt University
Charted Institute of Management Accounting - Management Accounting
Wisdom Business Academy
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