Dinuk Perera
Glen Waverley,VIC
Summary
Proven track record in enhancing customer service and problem-solving at National Australia Bank, leveraging skills in data interpretation, conflict resolution and a sound understanding of several NAB systems. Excelled in performance management and collaboration, significantly improving process efficiencies. Skilled in multitasking and continuous development with a commitment to achieving excellence in customer-focused roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member Broker Response Centre
National Australia Bank
04.2018 - Current
- Assisting Brokers, Solicitors and stakeholders to settle mortgage applications
- Expertise in systems including siebel, ebobs, Applyonline, Mortgage factory, Dye&Durham, Pexa, Amazon Softphone, Broker portal
- Data entry and Data interpretation to help understand strengths and weaknesses in current processes
- Critical Thinking and Conflict resolution
- Providing Exceptional Customer service in line with quality framework
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service
Dun and Bradstreet
07.2017 - 09.2017
- Accurate processing of payments using credit card, direct debit and bank transfers
- Managing conflict and providing personalised resolution to customers meeting financial hardship by arranging payment plans
- Following Ethical codes that protect customer confidentiality
Customer Service
PSW
10.2016 - 02.2017
- Efficient operation of cash registers
- Stocked and replenished merchandise according to store and merchandising layous
Team Member
McDonald's
08.2016 - 01.2017
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
Masters By Coursework - Doctor of Optometry
University of Melbourne
Parkville, VIC12.2023
Bachelor of Science - Neroscience & Pharmacy
University of Melbourne
Parkville, VIC12.2019
Skills
- Customer Focus
- Performance Management
- Risk Focused
- Problem Solving
- Multi-tasking
- Receptive to feedback
- Customer focussed
- Decision-making capabilities
- Continuous Development
- Collaboration and Teamwork
Certification
- Authentic Leadership - Udemy (Completed 2024)
- Microsoft Excel: Data Visualization - Udemy (currently completing)
Additional Information
During my spare time I enjoy exercising, reading and when I get the chance I love to travel.
Timeline
Team Member Broker Response Centre
National Australia Bank
04.2018 - Current
Customer Service
Dun and Bradstreet
07.2017 - 09.2017
Customer Service
PSW
10.2016 - 02.2017
Team Member
McDonald's
08.2016 - 01.2017
Masters By Coursework - Doctor of Optometry
University of Melbourne
Bachelor of Science - Neroscience & Pharmacy
University of Melbourne
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