Dinuka Dissanayaka
Preston,VIC
Summary
Dedicated and experienced banking professional with a robust background in decision-making and credit analysis. Proven expertise in assessing and mitigating financial risks, ensuring compliance with regulations, and making sound financial decisions to support clients' objectives. Skilled in maintaining strong customer relationships, optimizing operational processes, and contributing to the success of financial institutions. Seeking an opportunity to leverage my skills and experience to make a meaningful impact in the banking industry.
Overview
15
15
years of professional experience
Work History
Crew Member
McDonald's
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Credit Analyst – Retail Credit
Abu Dhabi Commercial Bank (ADCB)
05.2022 - 04.2024
- Analyzing financial data received from clients to develop credit risk strategies and conduct analyses for meeting clients' financial goals
- Conducting credit evaluations in accordance with internal policies, central bank regulations, and other regulatory requirements to ensure our exposure is in accordance with internal and external policies
- Processing credit proposals within stipulated TAT and maintaining records of queries and response time to ensure timely handling of credit requests
- Formulating and communicating conclusions and proposals, taking into consideration risk, reward, and customer impact, collaborating with teams to make informed decisions
- Primarily responsible for processing auto loans and currently possess an AED 150K delegation limit with all retail credit proposals.
Decision Maker
Abu Dhabi Commercial Bank (ADCB)
04.2014 - 05.2022
- Checked customer KYC documents and verified the validity of relevant documentation
- Analyzed bank statements, salary credits, and verified customer overall liabilities
- Updated data in the system and managed distribution processes efficiently
- Generated and analyzed credit bureau reports, comparing the data with system entries
- Contacted customers to verify details provided in their applications
- Built strong relationships with sourcing channels to ensure smooth operation
- Maintained daily processing of products and tracked progress through detailed Excel reports.
Customer Service Executive
Airport Branch, Thomas Cook India Ltd
01.2011 - 01.2013
- Established and monitored customer service standards using comprehensive benchmarks
- Provided primary customer support to internal and external customers
- Handled foreign currency buying and selling at the airport arrival and departure branch
- Conducted traveler’s cheque exchanges and prepared monthly revenue and daily sales reports
- Managed cash handling and accurate data entry processes.
Sales Trainee
Standard Chartered Bank
01.2010 - 01.2011
- Provided customer service support and offered retail products to customers
- Built strong relationships with customers to enhance service delivery
- Visited customers to achieve monthly sales targets and promote financial products.
Education
Bachelor's Degree In Global Business - Global Business
University of West Scotland, UK
01.2021
Postgraduate Diploma Level 7 - Global Marketing Decision -
CIM (Chartered Institute of Marketing)
01.2021
Advanced Diploma in Business Management -
National Institute of Business Management (NIBM)
01.2012
G.C.EAdvanced Level Examination -
Nalanda College, Colombo
01.2010
Skills
- Ability to work under pressure and multitasking
- Decision Making
- Compliance and Regulatory Knowledge
- Customer Relationship Management
- Retail Banking
- Credit Proposals Processing
- Knowledge of bank product and legislation
- Excellent Communication and Interpersonal Skills
- Time Management and TAT (Turnaround Time) Adherence
- Sales and Target Achievement
- Foreign Exchange Services
- Cash Handling
- Report Generation and Analysis
- Strong Customer Support and Service Standards
- Process Optimization
- Relationship Building
- Ability to learn quickly
- KYC (Know Your Customer) Compliance
- Adopting well with different personality
- Ability work independently as well as team player
Personal Information
- Date of Birth: 01/08/92
- Nationality: Sri Lankan
- Visa Status: Subclass 485 (Temporary Graduate)
Languages
English
Professional Working
Sinhala
Native or Bilingual
Hindi
Elementary
Japanese
Elementary
Timeline
Crew Member
McDonald's
06.2024 - Current
Credit Analyst – Retail Credit
Abu Dhabi Commercial Bank (ADCB)
05.2022 - 04.2024
Decision Maker
Abu Dhabi Commercial Bank (ADCB)
04.2014 - 05.2022
Customer Service Executive
Airport Branch, Thomas Cook India Ltd
01.2011 - 01.2013
Sales Trainee
Standard Chartered Bank
01.2010 - 01.2011
Bachelor's Degree In Global Business - Global Business
University of West Scotland, UK
Postgraduate Diploma Level 7 - Global Marketing Decision -
CIM (Chartered Institute of Marketing)
Advanced Diploma in Business Management -
National Institute of Business Management (NIBM)
G.C.EAdvanced Level Examination -
Nalanda College, Colombo
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