Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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DINUKA MANDULA

DINUKA MANDULA

4 Retreat Mews Canning Vale

Summary

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Overview

13
13
years of professional experience

Work History

Sales Manager - Payment Solutions for BFSI

EPIC Lanka Technologies PVT LTD
09.2022 - 07.2025
  • Developed and implemented strategic sales plans to drive revenue growth.
  • Analyzed market trends to identify new business opportunities and competitive threats.
  • Cultivated strong relationships with major clients, ensuring long-term partnerships and repeat business.
  • Streamlined reporting processes using CRM tools to improve data accuracy and decision-making efficiency.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Regional Business Head - HEAD OF SALES

LOLC Holdings PLC
07.2021 - 07.2022
  • Developed and implemented comprehensive business plans aligned with organizational goals.
  • Fostered partnerships with key stakeholders to drive growth and innovation opportunities.
  • Mentored team members, promoting professional development and enhancing team performance.
  • Streamlined processes to improve service delivery and customer satisfaction metrics.
  • Spearheaded cross-functional collaboration to achieve project milestones and objectives.
  • Launched a new product that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.
  • Established and managed monthly, quarterly and yearly sales plans.
  • Expanded market reach by identifying and pursuing new business opportunities.

Assistant Sales Manager

Hseneid Business Solutions
03.2020 - 07.2021
  • Managed key client relationships, ensuring satisfaction and fostering long-term partnerships.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Achieved sales targets consistently by driving daily sales activities
  • Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
  • Trained and mentored junior sales staff, improving team performance and productivity.
  • Negotiated contracts with key clients to secure long-term partnerships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.

Business Development Manager

National Development Bank
06.2012 - 12.2019
  • Drive the sales team mainly for personal loans, cards, CASA sales acquisitions targeting the different market segments.
  • Ensuring budgeted sales target achievement by the highest team efficiency using productivity tools.
  • Maintaining world class and professional customer service standards and catering to highest relationship orientation with key clientele.
  • Ensure to maintain the supportive and close coordination with internal teams and external stakeholders to helping for achieving business objectives.
  • Lead, keep and retain the staff members by providing required knowledge and skills and continuous support to achieve their individuals and ultimate team targets.
  • Handling customer complaints and providing suggestions and taking necessary actions to guide the team to provide an exceptional customer experience.
  • Coordinate with different departments such as HR/ Retail credit/ Central processing units/ Recoveries / marketing / Administration / Finance / etc.
  • Managed key account relationships, ensuring high levels of customer satisfaction and retention rates.

Education

MBA - General Management

Postgraduate Institute of Management (PIM)
Sri Lanka
11-2023

Bachelor of Science - Marketing Management

Chartered Institute of Marketing (CIM)
Sri Lanka
07.2020

Certified Professional Marketing (CPM)

Asian Marketing Federation (AMF)
Sri Lanka
04.2018

Postgraduate Diploma In Marketing

Sri Lanka Institute of Marketing
Sri Lanka
07.2017

Skills

  • Relationship building
  • Sales strategy development
  • Account management
  • Consultative sales
  • Persuasive negotiations

Accomplishments

  • Best Salesperson in Personal Loan category 2017
  • Best Salesperson in the Personal Loan category 2016
  • Best Salesperson in the Personal Loan category - 2015
  • Best Salesperson in the Personal Loan category - 2014
  • Best Salesperson in the Personal Loan Category – 2013
  • Awarded Practicing Marketer status from (SLIM) – 2023
  • Two Times Award Winner at National Sales Awards in 2023 & 2024 under IT and E-commerce category.
  • Shortlisted for Business Development Roles at VISA & MasterCard for Sri Lanka & Maldives

Languages

English
Professional Working

Timeline

Sales Manager - Payment Solutions for BFSI

EPIC Lanka Technologies PVT LTD
09.2022 - 07.2025

Regional Business Head - HEAD OF SALES

LOLC Holdings PLC
07.2021 - 07.2022

Assistant Sales Manager

Hseneid Business Solutions
03.2020 - 07.2021

Business Development Manager

National Development Bank
06.2012 - 12.2019

MBA - General Management

Postgraduate Institute of Management (PIM)

Bachelor of Science - Marketing Management

Chartered Institute of Marketing (CIM)

Certified Professional Marketing (CPM)

Asian Marketing Federation (AMF)

Postgraduate Diploma In Marketing

Sri Lanka Institute of Marketing

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DINUKA MANDULA