Dinuka Sanjula
Strathnairn,ACT
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
1
1
Language
6
6
years of professional experience
Work History
ICT Support
Clap Trim & Upholstery
01.2025 - Current
- Provide Level 2 ICT support for hardware, software, Windows systems, business applications and network connectivity.
- Manage IT assets including desktop computers, laptops, peripherals, software installation, configuration and maintenance.
- Perform system backups, password administration and maintain IT documentation to support organizational security policies.
- Troubleshoot user accounts, Microsoft applications, printers, networking issues and business software.
- Gather business and user requirements to support system improvements and technology solutions.
- Analyse existing workflows and identify opportunities to improve business processes through technology.
- Collaborate with stakeholders to recommend and implement technology solutions aligned with business objectives.
- Assist digital transformation initiatives by integrating business systems and improving operational efficiency.
- Produce technical documentation, workflow procedures and user guides.
- Support business process improvement through analysis of operational requirements and system enhancements.
- Maintain client databases, scheduling systems and internal operational platforms.
- Work closely with major furniture brands including King Living, Nick Scali, Harvey Norman and Plush to ensure high-quality service delivery.
IT Intern
Solution Tech Group Pty Ltd
07.2024 - 09.2024
- Configured and backed up WordPress websites, troubleshooting and resolving issues with minimal downtime.
- Migrated cPanel accounts across servers, ensuring a seamless transition and operational continuity.
- Handled client interactions, raising support tickets via phone, troubleshooting website issues, and communicating solutions directly to clients.
- Utilized Microsoft Azure backend to support IT infrastructure needs.
- Implemented BitLocker encryption on client PCs to enhance data security, aligning with cybersecurity best practices for data protection in case of theft.
- Proposed a marketing project to attract cybersecurity clients, aligning with the Australian Essential 8 Maturity Model.
- Conducted vulnerability assessments, delivering risk analysis and mitigation recommendations to senior management.
Store and Marketing Manager
Kohilakotuwa Textile
09.2021 - 12.2022
- Managing day-to-day operations such as handling cash registers and maintaining stock levels, Training new members on various navigational duties, processing customer orders over the phone and the counter, Opening and closing stores after each shift follow checklists.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained strong customer relationships and ensured a high level of team efficiency in a fast-paced environment.
- Established an online presence by creating digital marketing content, running ads, and promoting the brand, attracting a wider customer base.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
IT Intern
Be IT (Pvt) Ltd
08.2020 - 09.2021
- Collaborates with developers and testers, recognize issues and develop a solution, Communicate with vendors and reps.
- Frequently inspect the production area to verify proper equipment operation.
- Created and managed project plans, timelines, and budgets.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Facilitated the successful completion of projects from concept to launch.
- Collaborated with senior management on new initiatives to build confidence.
Education
Professional Year
Indus Institute
Canberra05.2026
Master of Business Informatics - undefined
University of Canberra
11.2024
Bachelor of Information Technology - undefined
National School of Business Management
Sri Lanka12.2020
IT Certificate Program - undefined
Sri Lanka Institute of Information Technology (SLIT)
05.2016
Skills
Cloud Technologies - Amazon Web Services (AWS), Microsoft Azure, Microsoft 365 Administration
Operating Systems - Windows 10/11, Windows Server (Basic Administration)
Infrastructure & Networking - DNS, TCP/IP, VPN, Remote Desktop, Network Troubleshooting
Web Technologies - WordPress, cPanel, Website Migration
Cybersecurity - BitLocker Encryption, Vulnerability Assessment, Essential Eight, Risk Analysis, Data Backup & Recovery
Business Analysis - Requirements Gathering, Process Mapping, Business Process Improvement, Workflow Analysis, Stakeholder Management, Technical Documentation, Risk Assessment, Digital Transformation, User Acceptance Support
Methodologies & Tools - Agile, Incident Management, Problem Management, Microsoft Office 365, Microsoft Teams, Google Workspace
GRC (Governance, Risk & Compliance) – Cybersecurity risk assessment, security policy awareness, risk identification, control assessment, compliance documentation and security recommendations
Risk & Vulnerability Management – Conducting vulnerability assessments, identifying security risks, analysing potential impacts and developing practical mitigation recommendations
Endpoint Security – BitLocker encryption, Windows security controls, user access management, password administration, system backups and endpoint protection
Data Protection & Recovery – Data security, backup and recovery practices, encryption and measures designed to protect business information from unauthorised access or loss
Languages
Sinhala
Native or Bilingual
Timeline
ICT Support
Clap Trim & Upholstery
01.2025 - Current
IT Intern
Solution Tech Group Pty Ltd
07.2024 - 09.2024
Store and Marketing Manager
Kohilakotuwa Textile
09.2021 - 12.2022
IT Intern
Be IT (Pvt) Ltd
08.2020 - 09.2021
IT Certificate Program - undefined
Sri Lanka Institute of Information Technology (SLIT)
Bachelor of Information Technology - undefined
National School of Business Management
Master of Business Informatics - undefined
University of Canberra
Professional Year
Indus Institute