Dinushka Brahmanage
Ivanhoe,VIC
Summary
Knowledgeable Call Center Representative with experience assisting banking customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
8
8
years of professional experience
Work History
Kitchen Porter
Fairfield Park Boathouse
01.2022 - Current
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Managed time to juggle multiple tasks simultaneously with ease.
Customer Engagement Associate
Hatton National Bank
02.2018 - 02.2020
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Calculated fees due, interest and change for customer transactions.
- Educated customers on online banking and mobile banking applications.
Training Banking Assistant
Nations Trust Bank
05.2017 - 11.2017
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Educated customers on online banking and mobile banking applications.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
Call Center Representative
Mobitel (pvt) Ltd
10.2015 - 02.2017
- Handled 350+ customer interactions per day.
- Assisted customers by answering questions and responding to inquiries.
- Recommended mobile and internet plans to customers, thoroughly explaining details.
- Maintained up-to-date knowledge of product and service changes.
Education
Girls High School
Kandy, Sri LankaSkills
- Customer Relations
- Good Telephone Etiquette
- Problem Resolution
- Dependable and Responsible
- Fee Calculations
- Decision-Making
- Self-Directed
- MS Office
Languages
English
Professional Working
Sinhalese
Native or Bilingual
Timeline
Kitchen Porter
Fairfield Park Boathouse
01.2022 - Current
Customer Engagement Associate
Hatton National Bank
02.2018 - 02.2020
Training Banking Assistant
Nations Trust Bank
05.2017 - 11.2017
Call Center Representative
Mobitel (pvt) Ltd
10.2015 - 02.2017
Girls High School
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