Dion Godley
Frazers Creek
Summary
My attached resume shows the highlights from years of experience in one form or another. I have reviewed the requirements for this role and believe that I truly possess the communication skills and knowledge to become a valuable member and offer immediate value to your business. I have gained a lot of skills and knowledge throughout my varied career. My various roles have enabled me to manage different aspects of business operations. I am of mature age now, but I love to provide reliability and value to whom I work for. Saying this, I would strive daily to see every customer at the front of my job requirements, and combining that with my willingness to succeed and to become successful, I have the motivation and skills to be a valued member of the team. I have worked hard to hone my communication and planning skills. I manage high-volume tasks efficiently, and meet deadlines with attention to detail. I aim to make a positive impact by using my skills, and problem-solving abilities, to overcome challenges and achieve results. My life experiences have served me well in developing my communication, time management, and planning skills. I can work well using my communication skills to interact professionally with co-workers, supervisors, and customers. I have interacted with customers from various consumer fields. I am now looking for a career that allows my work ethic and passion to shine and believe the assistant mangers role is that next step and being part of a team who loves their job. I look forward to speaking with you regarding my skills and attributes which I believe will come as an asset to supporting my position. I currently hold a full driver’s license, a current police check, and a working with children check. Thank you for considering me for the position. Skilled Facilities Manager with background in overseeing building operations and maintenance. Proven track record in improving operational efficiencies, reducing costs, and enhancing the workplace environment for optimal employee performance. Strong leadership skills complemented by ability to implement effective facility management strategies and solutions. Demonstrated success in project management, leading cross-functional teams to meet organizational objectives and maintain compliance with health and safety standards.
Overview
41
41
years of professional experience
Work History
Facility Manager St Agnes Contract
ISS Facility Services Australia
03.2024 - Current
- Apply, enforce, and monitor compliance HSE policies for St Agnes and ISS procedures and systems.
- Regular audits of workforce, contractors against St Agnes and ISS HSE policies and standards.
- Monitor and recommend improvements to enhance the effectiveness of the safety systems, behaviors and practices.
- Know safety processes and standards that relate to your work activities.
- Understanding the initiative-taking in the following safety culture: Zero Harm. Hazard Identification. Near Miss. Incident Reporting.
- Training and toolbox meetings as required.
- Maintain close working relationships with designated client representatives via regular formal meetings.
- Ensure effective communication with client representatives and tenants.
- Act as the building owner’s representative for all facilities within the designated area and function as ISS representative for all site related issues.
- Attend meeting with St Agnes to co-ordinate activities, strategies, planning to meet business needs.
- Conduct regular tenant meetings in St Agnes facilities.
- Co-ordinate and consult with tenants re maintenance, capital works and outages.
- Provide excellence in customer service to internal and external customers to deliver service with human touch.
- Represent ISS as a professional, responsive, and committed partner to the success and continuous improvement of the contract.
- Complete assigned tasks with minimal disruption to the client.
- Ensure all buildings are compliant in accordance with the service description of the contract.
- Execute and monitor the application of the assigned asset management plan for all buildings in the designated area.
- Conduct facility audits as per the standards or as required.
- Conduct facility and equipment hazard and risk assessments according to the required standard.
- Control site upgrades as required.
- Fire compliance and AFSS compliance requirements.
- Incident reporting as required to investigate and manage interruptions and restoration to normal site conditions.
- Ensure any budgets are adhered to and ensure variation processes are completed as required.
- Initiate and assign tasks to achieve scheduled asset management plan is maintained and completed.
- Report on potential impacts of proposed changes, upgrades as part of the changes required for the execution of the approved activity.
- Ensure compliance with all sites specific policies and procedures and participate in and continuously improve the business systems.
- Currently manage R & M for 30 odd properties from Church sites, childcare centers to aged care facilities and the Grounds Contracts which covers a team of 10 groundman over whole villages and aged care sites in Port Macquarie area for St Agnes – ISS contracted employment.
- Risk management approach to building management.
- Issue risk permit attainment.
- Test n Tag attainment.
- Happy client and tenant relationship.
- Professional and attentive reactive workflow.
- Awards for going above the required commitment.
- Professional respect.
Owner Operator
Gkleen Services Pty Ltd
Tamworth
01.2008 - 01.2025
- Cleaning of businesses and local council contracts in Tamworth NSW
- Day-to-day management.
- Hiring and termination procedures.
- Training and toolbox talks.
- Managed and controlled rosters and wages across multiple sites for 20-25 plus employees.
- Business types: office, Chemist warehouse, Best N less, Jenny Craig, Westrac, Childcare Centre, Movie Theaters, Shopping centers to current contracts with local council in Tamworth of events (event cleaning).
- Shopping center, management, and cleaning services.
- Business cleaning and local council event cleaning.
- Good Communication to all levels of com.
- Currently running from off site with manager in on site.
Customer Service Manager
ISS Facility Services
Port Macquarie
05.2023 - 03.2024
- Area manager to Port Macquarie to Dorrigo of Cleaning of Government Contracts for Schools and Government Departments
- Daily management of all sites – 128 sites.
- Roster control and scheduling for 160 employees.
- Inductions to company and sites.
- Payroll inputting Kronos Payroll System and operation.
- Training and toolbox talks and reporting.
- HSE documents and control.
- HR meetings and control measures.
- Client meetings and performance indicators.
- Implementing site work schedules.
- Site deliveries of supplies.
- Monthly Reporting and KPI performance achievements.
- Injury assistance and reporting for all sites.
- Monthly stock orders and control.
- Recruitment and new employee process and reporting.
- Cleaning and rectification work and scheduling for such works.
- Working with Company Policies and Procedures.
- High workloads achieved.
- Area management from Port Macquarie to Dorrigo NSW.
- Good communication with employees.
Support Supervisor
ISS Facility Services
Port Macquarie
01.2023 - 05.2023
- Delivering support to Port Macquarie Cleaning of Government Contracts for Schools and local Departments
- Local and State deliveries of supplies to 115 sites.
- Warehouse management and stock control.
- Training and toolbox talks.
- Monthly KPI performed.
- Site inspections and reports completed.
- Company reporting systems.
- Support management for CSM (Area Manager).
- Site cleaning.
- Effective communication between all company employees.
- KPI allocation and completion each month.
- Strong understanding of company procedures.
Owner Operator
Kleena Cleaning
Port Macquarie
01.2022 - 01.2023
- Cleaning of businesses and mainly residential homes in Port Macquarie NSW
- Day-to-day operational tasks and management.
- Day to day cleaning.
- Bond cleans.
- Regular cleans.
- Window Cleaning.
- Oven Cleaning.
- Hiring.
- Training.
- Managed and controlled all schedules.
- Invoicing.
- Eye for detail.
- Cleaning Knowledge.
Manager
Bluedale Wholesale Nursery
01.2020 - 01.2022
- Managed sites and business for owners based in Sydney.
- Day-to-day operations.
- WHS.
- Marketing and design of material for such adverts.
- COVID Management.
- Bushfire and drought management.
- Business margins.
- Business operations.
- Budgets and KPI’s personally and staff KPI’s.
- Sales – New clients sourcing and planning.
- Managed teams of fifteen staff, team training and improvement training.
- Planning for major civil works.
- Delivering projects of 200,000 – 600,000 plants.
- Annual sales of $2Mil.
- Safety audits on site.
- CR Software.
- I was promoted to Manager of Bluedale Wholesale Nursery within 1 year.
- Personal growth.
Group Sales Communicator and Assistant Manager
Ecoplant Australia and Bluedale Wholesale Nursery
01.2019 - 01.2020
- I travelled from Brisbane to ACT managing and implementing planting schedules and controlled all works.
- Communications with current and new clients, trade services and civil trades.
- Scheduling stock works and teams to complete civil or local landscaping projects.
- Site audits.
- Business owner’s other sites – business WHS audits.
- Budgets and KPI’s.
- Multiple software used CR tracking software.
- Almost within a year, I was promoted to Manager at Bluedale Wholesale Nursery.
Owner Operator
Jims Cleaning Port Macquarie
Port Macquarie
01.2016 - 01.2019
- Residential cleaning mainly
- Day-to-day management and running of the cleaning business.
- Business software control.
- Scheduling of client cleans.
- Worked hard every weekday.
- Invoicing
- Stock control.
- Was going well until COVID-19 in 2019.
- Great sea change.
Operations Manager
Centrepoint Shopping Centre
Tamworth
01.2012 - 01.2016
- Helped Manage the business side of the shopping Centre. Centre carried 35 tenants, childcare center, Cinemas and theater, Aldi, JBHiFi to name some of the bigger tenants.
- Planned works, achieved prominent levels of achievement with trades and tenants along with center customers.
- Toolbox talks, conducting and organizing.
- Fire training
- Chief warden
- Fire planning, certification, and maintenance.
- Managed all site trades and works.
- Controlled and managed new tenant works.
- Controlled WHS procedures and implemented procedures.
- Controlled a team of twenty staff to run the shopping center.
- Managed and controlled all aspects of the CCTV system.
- Managed Evac procedures and compliance works, evac training.
- I loved my job and all it had, the good, the bad and the ugly.
- Tenants loved me. Because I spoke to them, I got things done and got answers.
- Respect between trades was mutual and properly earned.
Finance and Sales
People’s Choice Finance Solutions
01.2011 - 01.2012
- Acted for the named business to bring new customers to the business.
- Found and passed on potential consumers.
- Multiple home loans and two car loans. I never actually completed the paperwork but did the initial leg work.
Shopping Centre Caretaker
Centrepoint Shopping Centre
Tamworth
01.2008 - 01.2012
- Controlled opening and closing, tenant and customer services, maintenance and security services.
- Caretaker of the 3-level shopping center
- Managed, trades, customers and tenants and the odd BRAT!
- Cleaning Centre floors and toilets when required.
- Window Cleaning
- Maintenance of boom gates, doors etc.
- Carpark Cleaning and sweeper operation.
- Never sick, worked 17hr days, put the hard yards in. The first holiday, 14 months later for a week.
- Diligent worker
- I aspired to do my job well and loved doing well at it.
Owner Operator
Evergreen Landscapes
01.2001 - 01.2008
- I operated and managed my landscaping business.
- I ordered the stock. I drove to pick up stock and I sold the stock.
- I ran the entire business, sales, expenses, customer service and full management.
- Employed and managed 6-8 employees.
- Self-taught through a love for landscaping, again on how to landscape, design and construct landscapes.
- Operated until 2008 until a hernia stopped my business moving forward.
Cleaning Family Business
01.1984 - 01.2008
- Cleaning at commercial sites like Pubs, retail sites, offices
- Opening and closing of sites
- General cleaning from dusting, vacuuming, mopping and bathrooms.
- Completed site works alone.
Owner Operator
Evergreen Nursery
01.1996 - 01.2001
- Traveled to buy and then sold the plants
- I ordered the stock. I drove to pick up stock and I sold the stock.
- I ran the entire business, sales, expenses, customer service and full management.
- Budget and sales
- Purchasing
- Merchandising
- Growing of plants
- Self-taught myself the business of plants, selling and operating a boutique styled nursery for over 5 years.
Sales Position/Manager
Mathers Shoes
01.1989 - 01.1996
- Sales
- Budgets
- KPI’s
- Staff control
- Rostering
- 1 year later made the youngest Manager at 19 years of age and the first for Mather shoes at that time.
- Managed Maitland, Gunnedah, and Tamworth stores for 7 years.
Education
High School Diploma -
Tamworth High School
Tamworth, NSW11-1988
Skills
- HSE compliance
- Facility audits
- Incident reporting
- Risk assessment
- Asset management
- Budget management
- Maintenance coordination
- Vendor management
- Project management
- Problem solving
- Communication skills
- Tenant relations
- Safety training
- Grounds management
- Employee supervision and task delegation
- Service contracts management
- Planning and scheduling
- Service planning and scheduling
- Building maintenance
- Attention to detail
- HVAC systems
- Preventive Maintenance
- Effective communication
Hobbies and Interests
- Cars
- V8 Supercars
- Fishing
- Music
- Boating
- Family
- Art
References
References available upon request.
Timeline
Facility Manager St Agnes Contract
ISS Facility Services Australia
03.2024 - Current
Customer Service Manager
ISS Facility Services
05.2023 - 03.2024
Support Supervisor
ISS Facility Services
01.2023 - 05.2023
Owner Operator
Kleena Cleaning
01.2022 - 01.2023
Manager
Bluedale Wholesale Nursery
01.2020 - 01.2022
Group Sales Communicator and Assistant Manager
Ecoplant Australia and Bluedale Wholesale Nursery
01.2019 - 01.2020
Owner Operator
Jims Cleaning Port Macquarie
01.2016 - 01.2019
Operations Manager
Centrepoint Shopping Centre
01.2012 - 01.2016
Finance and Sales
People’s Choice Finance Solutions
01.2011 - 01.2012
Owner Operator
Gkleen Services Pty Ltd
01.2008 - 01.2025
Shopping Centre Caretaker
Centrepoint Shopping Centre
01.2008 - 01.2012
Owner Operator
Evergreen Landscapes
01.2001 - 01.2008
Owner Operator
Evergreen Nursery
01.1996 - 01.2001
Sales Position/Manager
Mathers Shoes
01.1989 - 01.1996
Cleaning Family Business
01.1984 - 01.2008
High School Diploma -
Tamworth High School
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