Summary
Overview
Work History
Education
Skills
Timeline
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Dion Papasotiriou

Oakleigh South,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company profitability and productivity. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Department Manager

McDonald's Heatherton
02.2024 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses to improve stat results.
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw hiring and onboarding processes to optimise operations within the store.
  • Analysing profit and loss summaries to benefit the company and improve sales capacity.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Forecast sales projections in line with previous results to maximise productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed over 130 staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Trained crew and managers to maximise staff efficiency and motivation.
  • Oversaw food preparation as the food safety supervisor and monitored safety protocols in compliance with government/council regulations.

Shift Manager

McDonalds Heatherton
11.2023 - 02.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Crew Trainer

McDonalds Heatherton
06.2022 - 03.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Crew Member

McDonalds Heatherton
02.2021 - 06.2022
  • Worked front counter, drive-thru, cafe, kitchen and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Intern

Madison Marcus Law Firm
09.2020 - 10.2020
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Bachelor of Criminology -

Monash University
Melbourne, VIC
02.2024

High School Diploma -

Salesian College
Chadstone, VIC
10.2023

Skills

  • Customer Service
  • Staff Management
  • Employee Scheduling
  • Maximizing profitability
  • Problem-Solving
  • Food Safety Supervisor
  • Performance Management
  • Profit/labour Analysis
  • Inventory Management
  • Operations Management
  • Employee Terminations
  • Incorporating technology

Timeline

Department Manager

McDonald's Heatherton
02.2024 - Current

Shift Manager

McDonalds Heatherton
11.2023 - 02.2024

Crew Trainer

McDonalds Heatherton
06.2022 - 03.2023

Crew Member

McDonalds Heatherton
02.2021 - 06.2022

Intern

Madison Marcus Law Firm
09.2020 - 10.2020

Bachelor of Criminology -

Monash University

High School Diploma -

Salesian College

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Dion Papasotiriou