Dion Renee Marsh
Plympton,SA
Summary
A committed property management professional recognized for maintaining high standards and delivering consistent results. Proven in overseeing multifaceted property operations and ensuring regulatory compliance. Known for collaborative team efforts and adaptability in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Harris Real Estate
11.2021 - Current
- Managing a portfolio of 170 properties, with a strong focus on client satisfaction, legislative compliance, and operational efficiency.
- High-quality and company-driven customer service protocol, with a strong focus on building positive client and business-related relationships.
- Oversaw daily operations of multiple properties, ensuring compliance with regulations and standards.
- Developed and implemented property management strategies to enhance tenant satisfaction and retention.
- Help with leading a small team of property staff, providing mentorship, and driving professional growth.
- Coordinated maintenance schedules and vendor contracts, improving response times for service requests.
- Maintain accurate and detailed case notes to support legal and operational needs.
- Ensure properties comply with Minimum Housing Standards and current legislation.
- Experienced with SACAT processes and tribunal hearing preparation.
- Analyzed market trends to inform pricing strategies, maximizing revenue potential across managed properties.
- Established strong relationships with tenants and stakeholders, fostering community engagement initiatives.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Experienced in real estate software packages and systems.
Duty Manager
Stirling Hotel
08.2004 - 09.2023
- Hospitality, Hotel Operations, and Logistics.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentoring, team leadership, training, and development.
- Creating a positive work culture and providing achievable, realistic solutions.
- Supervised daily hotel operations, ensuring adherence to company standards and guest satisfaction.
- Coordinated front desk activities, optimizing check-in/check-out processes for improved guest experience.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Stock management and inventory.
- Back-of-house operations.
Property Manager
Allan Real Estate
04.2020 - 11.2021
- Managed property operations, ensuring compliance with regulations and tenant satisfaction.
- Coordinated leasing activities, increasing occupancy rates through effective marketing initiatives.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Commercial Property Manager
Colliers International
02.2020 - 04.2020
- Short-term contract during COVID.
- Managed a portfolio of 50 commercial properties and 1 retail building.
- Oversaw property operations, ensuring compliance with regulatory standards and company policies.
- Delivered exceptional client and customer service across a diverse client base.
- Maintained strong working relationships with owners, occupiers, and operational teams.
- Worked effectively under tight time constraints, and urgent deadlines.
- Oversaw all financial transactions, ensuring accurate authorization of payments, and proactive debt collection.
- Built and maintained strong relationships with internal and external stakeholders.
Senior Property Manager
Gary J Smith Real Estate
02.2016 - 02.2020
- Managed a diverse portfolio of properties, ensuring timely maintenance and optimal occupancy rates.
- Directed property operations to enhance tenant satisfaction.
- Developed and maintained strong relationships with landlords and tenants, ensuring quality service delivery.
- Conducted regular property inspections to maintain safety standards and identify areas of improvement.
Investment Property Manager
Bowman Morse Real Estate
08.2013 - 02.2016
- Boutique agency, oversaw property operations, ensuring compliance with regulations, and enhancing tenant satisfaction.
- Enhanced landlord satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Streamlined tenant communication systems, improving response times and enhancing overall resident experience.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Year 10 -
Cambridge High School
New Zealand Skills
- Customer Service Excellence: Adept at delivering high-quality support with a focus on client satisfaction and positive customer experiences
- Professionalism & Work Ethic: Consistently dependable, responsible, and committed to upholding organizational standards and values
- Advanced Communication: Strong verbal and written communication skills; able to convey information clearly and professionally to diverse audiences
- Critical Thinking & Problem Solving: Skilled in analysing situations, identifying solutions, and implementing effective outcomes under pressure
- Team Collaboration: Proven ability to work effectively in team settings, fostering cooperation and achieving shared goals
- Leadership & Initiative: Demonstrated leadership in team environments; able to motivate others, delegate tasks, and drive results
- Organizational Efficiency: Highly organized, detail-oriented, and punctual; excels at managing time and tasks to meet deadlines consistently
Certification
- Diploma of Property Services Land Agents License
- Certificate III in Property Services
- Diploma in massage
- Responsible Service of Alcohol (RSA)
Timeline
Senior Property Manager
Harris Real Estate
11.2021 - Current
Property Manager
Allan Real Estate
04.2020 - 11.2021
Commercial Property Manager
Colliers International
02.2020 - 04.2020
Senior Property Manager
Gary J Smith Real Estate
02.2016 - 02.2020
Investment Property Manager
Bowman Morse Real Estate
08.2013 - 02.2016
Duty Manager
Stirling Hotel
08.2004 - 09.2023
Year 10 -
Cambridge High School