Dion Shapiro
Little Bay,NSW
Summary
An ambitious and self-motivated individual who has the necessary skills and personal attributes required for a successful Area Manager or Territory Manager. Boasting an established ability to deliver growth, maximize sales and achieve set targets. Having a background in multi-site retail management in a fast-paced environment and a knack of bringing out the best in others. Prepared and available to take on a challenging role in any fast-paced highly competitive market.
Overview
31
31
years of professional experience
Work History
Franchise Business Consultant
BOOST JUICE
11.2021 - Current
- Lead an allocated group of stores in line with the company vision through the company’s values & the strategic direction that is set by the General Manager
- Accountable for the KPI performance of each store in the region including Sales Growth, ATV, BEN, QARs
- Communicate effectively, efficiently & constructively with all department team members, relevant support centre team members & department managers
- Plan & implement formal & informal meetings with partner groups that contributes to the development & growth of that business unit
- Ensure the partners abide & adhere to the franchise agreement & Boost operations manual
- Escalate any potential grievances through the appropriate channels
- Document & produce detailed file notes where necessary & forward to the appropriate individuals
- Prepare & manage detailed sales budgets for the allocated group of stores
- Ensure WHS requirements are met for each of the stores within the allocated region.
Group Operations Manager
ME COFFEE MERCHANTS
03.2016 - Current
- Ensuring all store compliance, branding and system standards are met
- Working with store owners to achieve sales targets, increase sales growth and budgeting
- Assisting in all aspects of staff training from customer service to sales and leadership
- Managing field support of new/changeover stores
- Ensuring management practises across all stores are standardised
- Full P/L responsibilities for all stores across profitability, budgeting, marketing and bottom results
- National and local area marketing initiatives
- Responsible for further growing the store operations
- Enhance relationship between licensor and licensee.
Business Development Manager
Retail Food Group
09.2014 - Current
- Full Business development management and territory management responsibilities across 2 areas
- Territory one: City, Inner West, South Shire and Eastern Suburbs (27 stores)
- Territory two: Canberra, Wollongong and South Coast (23 stores)
- Full P/L responsibilities for all stores across profitability, budgeting, marketing and bottom results
- Ensuring all store compliance, branding and system standards are met
- Working with store owners to achieve sales targets, increase sales growth and budgeting
- Assisting in all aspects of staff training from customer service to sales and leadership
- Managing field support of new/changeover stores
- Ensuring management practises across all stores are standardised
- National and local area marketing initiatives
- Responsible for territory development and further growing the store operations
- Enhance relationship between franchisor and franchisee.
Consultant
The Breadspread
03.2013 - 08.2014
- Helping a growing company with its expansion programme
- Identifying where and how to build the most value with the existing operational functionalities
- Set up a new production kitchen
- Implemented a new distribution programme
- Set up a new recruitment plan to attract the right talent as part of potential growth.
Area Manager
Pasta Pantry Pty Ltd
10.2006 - 01.2013
- Involved in acquisition of new branches
- Visiting and developing existing stores
- Inspiring and motivating staff to increase sales
- Taking action to address under performing stores
- Coaching, challenging and supporting employees
- Involved in the setting of sales and financial targets
- Oversee each store and report on performance
- Interpreting and analysing sales figures
- Ensuring presentation and compliance in stores are up to company standards
- Implementing a retail plan.
Store Manager
Bayswiss
08.2002 - 09.2006
- Responsible for daily managing of staff and the assigning of duties
- Managing and motivating staff to increase sales and ensure store efficiency
- Analysing store sales figures
- Managing up to 15 staff members
- Managing budgets set by Retail Operations Team
- Manage and address shrinkage and stock loss.
Store Manager
Pasta Pantry
12.1999 - 07.2002
- Responsible for daily managing of staff and the assigning of duties
- Managing and motivating staff to increase sales and ensure store efficiency
- Analysing store sales figures
- Managing up to 15 staff members
- Managing budgets set by Retail Operations Team
- Manage and address shrinkage and stock loss.
Director
Market Vision International
07.1993 - 10.1999
- Involved in acquisition of new branches
- Visiting and developing existing stores
- Inspiring and motivating staff to increase sales
- Coaching, challenging and supporting employees
- Involved in the setting of sales and financial targets
- Oversee each store and report on performance.
Education
Skills
- Operations Management
- Business Analysis
- Organizational Development
- Human Resources
Managerialattributes
- Experienced in development and performance management
- Can drive KPI’s and sales in order to achieve budget
- Ability to ensure ongoing improvement of customer service standards
- Managing underperforming team leaders and employees
- Targeting and developing specific markets
Keycompetenciesandskills
- Decision making
- Customer Service
- Controlling costs
- Time management
- Resilience
- Organizational skills
- Providing coaching
Phone
819 76543, 0419 441 506
Attributes
- Having the required confidence, drive and enthusiasm
- Exceptional communication skills
- Ability to lead a team
- Strong interpersonal influencing skills
- Thriving in a high volume, pressurized environment
- Coming up with new ideas
- People development
- Treating all staff fairly
References
- Jared Roomer, Director Pasta Pantry, 0409090815
- Neil Caganoff, Director The Breadspread, 0407 404 624
Timeline
Franchise Business Consultant
BOOST JUICE
11.2021 - Current
Group Operations Manager
ME COFFEE MERCHANTS
03.2016 - Current
Business Development Manager
Retail Food Group
09.2014 - Current
Consultant
The Breadspread
03.2013 - 08.2014
Area Manager
Pasta Pantry Pty Ltd
10.2006 - 01.2013
Store Manager
Bayswiss
08.2002 - 09.2006
Store Manager
Pasta Pantry
12.1999 - 07.2002
Director
Market Vision International
07.1993 - 10.1999
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